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# IT Desktop Support Specialist I

- **Company:** Legacy Community Health Services, Inc.
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple IOS, Software Applications, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, TCP/IP, User Provisioning Software, ServiceNow IT Service Management, Tablet Computers, Peripherals, Microsoft InTune, Laptops, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://www.careerjet.com/jobad/us79f9b9ebc697902449172c1f6e1032b4

## About the Role

* High School Diploma or equivalent is required.
 * Valid Texas Driver's License and clean driving record are required.

Required Years of Experience

 * One year of related experience is required.
 * Previous customer service experience is required.

Desirable Education and/or Experience

 * Technical training or IT coursework is preferred.

Required Knowledge, Skills, and/or Abilities

 * Exceptional customer service and communication skills
 * Basic knowledge of Windows and/or iOS environments
 * Familiarity with Active Directory/MS Entra/MS Intune, user provisioning, and password resets.
 * Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
 * Strong communication and customer service skills, especially when supporting clinical staff in time sensitive situations.
 * Ability to work in a fast paced healthcare environment with frequent interruptions.
 * Ability to lift and move IT equipment as needed.
 * Ability to effectively present information to management, public groups, and team members.
 * Ability to write documentation for publication that conforms to prescribed style and format.

## Description

Join our technology family as a Desktop Support Specialist I and help keep the people and systems behind community healthcare connected, reliable, and ready to serve. In this hands-on role, you'll support employees with day-to-day technical challenges so clinical and administrative teams can stay focused on meaningful work and patient care.
Your technical knowledge, responsiveness, and compassionate customer service will make a real difference for healthcare professionals working in busy, time-sensitive environments. If you find purpose in helping others and enjoy being part of a collaborative team, this is an opportunity to grow your skills while contributing to an essential part of the healthcare ecosystem.
What You'll Experience in This Role

 * Provide frontline technology support across desktops, laptops, tablets, and hardware peripherals.
 * Help clinical and administrative teams address hardware, software, connectivity, and basic Epic EHR/EMR access issues.
 * Collaborate with IT colleagues and escalate application-specific concerns when needed.
 * Support secure, dependable technology practices in an environment where patient care and community health are central priorities.
 * Build your technical experience through exposure to systems, equipment, ITIL-aligned processes, and healthcare technology operations.
 * Contribute to a welcoming, service-focused team where your work helps employees do their best work., * Provide Tier 1 support for desktops, laptops, tablets, and hardware peripherals, including multi-function printers, scanners, and label printers.
 * Troubleshoot hardware, software, and connectivity issues in clinical and administrative areas.
 * Support basic EHR/EMR access and/or connectivity issues in Epic and escalate application-specific problems as needed.
 * Install, configure, and update operating systems, software applications, and security tools.
 * Document all work in the IT ticketing system, ServiceNow, and follow ITIL-aligned processes.
 * Ensure compliance with HIPAA and organizational security policies when handling user data or accessing systems.
 * Participate in on-call rotations or after-hours support during critical system events or go-lives.
 * Assist with IT asset tracking, inventory, and equipment lifecycle management.
 * Support employees with patience, professionalism, and a solutions-oriented approach, helping technology feel more accessible during busy and time-sensitive moments.
 * Perform other duties as assigned.