> Markdown version of [/jobs/ext/3794927-computer-user-support-specialist-sme-helpdesk-team-fsr-inscom](https://www.wearedevelopers.com/jobs/ext/3794927-computer-user-support-specialist-sme-helpdesk-team-fsr-inscom). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Computer User Support Specialist - SME (Helpdesk Team / FSR) - (INSCOM)

- **Company:** B&A
- **Location:** Wiesbaden, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Desktop Computing, Geospatial Intelligence, Network Connections, Peripherals
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4cc23eecf8cd01f0

## About the Role

* 5+ years in user and field support
 * Bachelor's degree or equivalent experience
 * ITIL Foundation and CompTIA Security+ certifications

Security Clearance

 * Active TS/SCI clearance, adjudicated within the last five (5) years

Physical & Work Environment Requirements

 * Employees must be able to perform the essential functions of this position, with or without accommodation.
 * Ability to remain stationary for extended periods while working at a computer.
 * Frequently operate standard office equipment, including computers and telephones.
 * Ability to communicate effectively in person, by telephone, video conference, and email.
 * Occasionally move about the office and lift up to 20 pounds.
 * Ability to work the assigned schedule with regular and reliable attendance.
 * Ability to travel up to 10% as required.

## Description

* Provide helpdesk and field service representative support to Scalable GEOINT users, including telephone, chat, email, and in-person assistance.
 * Diagnose and resolve hardware, software, network, and user-access issues; record and track service requests.
 * Install, configure, repair, and troubleshoot computers, peripherals, network connections, and GEOINT-specific tools.
 * Coordinate equipment repairs, maintain accountability of assigned IT assets, and support end-of-life equipment disposition.

Provide onsite field support at CONUS/OCONUS mission locations, assist users with technical requirements, and prepare user guidance or training materials., B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

 * The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
 * A formal mentorship program
 * Job shadowing and cross training opportunities
 * Brand Ambassador program
 * Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
 * Monthly teambuilding events
 * B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.