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# Service Desk Administrator

- **Company:** HR Green
- **Location:** Aurora, IL, United States (Remote available)
- **Salary:** $54,605.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, System Center Configuration Manager, Virtual Desktops, Citrix Systems, Azure Active Directory, Office365
- **Published:** October 17, 2026
- **Apply:** https://www.thejobnetwork.com/job/13ebbcc0-b1b2-4a9a-8cab-cd0daa79af77/service-desk-administrator

## About the Role

* You're a natural problem-solver who gets satisfaction from helping people, not just closing tickets
 * You communicate clearly - you can explain a technical fix to someone who doesn't speak IT
 * You're organized, reliable, and take ownership of your work
 * You're early in your IT career and looking for a role where you can learn fast and grow into more

What you bring

 * 1+ years of experience in a help desk or IT support role
 * Working knowledge of Windows 11 and Microsoft 365 applications
 * Familiarity with Citrix or other VDI environments is a plus
 * Experience with SCCM for device imaging and deployment
 * Basic knowledge of Active Directory, including user and group management
 * Strong written and verbal communication skills
 * CompTIA A+ or similar certification is a plus, but not required
 * Valid driver's license and reliable transportation - some regional travel is part of the role

## Description

* Serve as the first point of contact for IT support requests - by phone, email, and remote tools - helping employees get unstuck fast
 * Troubleshoot and resolve common issues across Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), and general hardware
 * Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues like monitors and printers
 * Image, configure, and deploy laptops using SCCM for new hires and device replacements
 * Own the onboarding and offboarding experience - account provisioning and deactivation, hardware setup, and equipment recovery
 * Handle routine account administration: password resets, MFA setup, and permission updates in Active Directory and Entra ID (Azure AD)
 * Provide remote and periodic on-site support for printers, plotters, and conference room technology
 * Help remote employees troubleshoot home office setups, including docking stations and Citrix connectivity
 * Keep IT asset inventory accurate - tracking, shipping, and receiving hardware across office locations
 * Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with clear, complete troubleshooting notes
 * Participate in an on-call rotation to support after-hours technical needs