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# Systems Administrator (Journeyman)

- **Company:** Caci Inc
- **Location:** El Paso, TX, United States
- **Experience:** Experienced
- **Salary:** $75,200.0 - $158,100.0
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, CompTIA Network+, Information Technology Operations, Network Service, Software Deployment, Web Services, Data Logging, Computer Network Operations, SC Clearance, User Administration
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e1eac2ff7ee3a1ad

## About the Role

* Bachelor's degree + 4 years of experience in related fields, such as systems administration, IT support, infrastructure management, desktop support, or network operations; equivalencies considered.
 * Active Secret Clearance
 * Proven experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis for enterprise IT environments
 * Demonstrated knowledge of desktop support, infrastructure management, application deployment, and network operations
 * Strong understanding of Ticket Management Systems, self-service capabilities, and change management processes
 * Excellent problem-solving and customer service skills with ability to support users across multiple technology domains

Desired:

 * Prior experience supporting federal agencies, especially the Department of State
 * Professional certifications such as ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator
 * Experience with collaboration platforms, card printer support, and web services administration
 * Knowledge of Government-Furnished Equipment (GFE) management and support for geographically distributed user communities

## Description

CACI is seeking a Journeyman Systems Administrator for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance., * Perform and coordinate Total Ticket Ownership (TTO) activities by logging tickets, conducting triage, troubleshooting, resolving, escalating, and determining root cause analysis for all tickets under DT/EA/CST's management

 * Provide dedicated desktop support for all DT/EA/CST users, including complex troubleshooting, managing Government-Furnished Equipment (GFE), and offering limited support for mobile devices
 * Perform infrastructure management activities including card printer support for domestic locations, domestic consular office systems administration, and web services administration-infrastructure tasks
 * Support application installation, deployment, and collaboration platform support for CA enterprise systems and services
 * Perform network operations activities in support of enterprise network services and connectivity across the organization
 * Collaborate with stakeholders to update Ticket Management System configurations, develop and maintain workflows, and recommend system enhancements for hardware, software, processes, and procedures
 * Enhance and maintain self-help/self-service request capabilities, enabling users to resolve standard issues independently including password resets, hardware/software requests, and account provisioning
 * Support change management processes in accordance with DT/EA/CST policies and procedures, participating in change management meetings as required
 * Provide technical support across multiple technology domains including desktop, infrastructure, applications, and network services to ensure comprehensive IT operations
 * Apply systems administration expertise to resolve complex technical challenges with latitude in developing innovative methodologies and presenting solutions to operational problems