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# IT Specialist

- **Company:** IMA NORTH AMERICAN LIFE INC
- **Location:** Tonawanda, NY, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Windows, Business Software, Microsoft Outlook, Spreadsheets, Software Documentation, CompTIA Security+, Cyber Security, Information Systems, Text Processing, Multi-Factor Authentication, Identity and Access Management, SAP (Applications), Microsoft SharePoint, Data Processing, Enterprise Software Applications, Office365, Peripherals, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fad356c7ecc21cb8

## About the Role

* Bachelor's degree in Computer Science, Management Information Systems, or related field, or equivalent experience in Information Technology, Computer Science, Information Systems, or a related field
 * 2-5 years of experience in IT support, desktop administration, help desk support, or a related technical role
 * Knowledge of modern IT systems, principles, and practices
 * Familiarity with hardware capabilities and limitations
 * Proficiency in office technologies and software packages (Windows, SAP, ERP, word processing, spreadsheets, email, data processing, financial systems, etc.)
 * Understanding of telecommunication and building access systems
 * Knowledge of training techniques and IT safety standards
 * Ability to troubleshoot and resolve system issues independently
 * Ability to read and interpret technical manuals and documentation
 * Skill in prioritizing tasks and evaluating technical needs
 * Ability to maintain positive working relationships across teams
 * Effective written and verbal communication skills
 * Awareness of electrical safety and hazard protocols
 * Familiarity with cybersecurity certification processes and standards
 * Experience working in cross-functional teams and coordinating with external vendors
 * Confidence in training both technical and non-technical users
 * Interest in emerging IT technologies and their business applications

WHAT WOULD MAKE YOU A GREAT FIT

 * Familiarity with ISO 9000 standards and documentation processes.
 * Experience supporting customer-facing training or demonstrations.
 * Experience with refrigeration systems.
 * Experience with validation and testing procedures for complex industrial equipment.
 * Interest in improving product quality and optimizing testing processes.

## Description

* Provide technical support for desktops, laptops, printers, mobile devices, and related peripherals.

 * Install, configure, maintain, and troubleshoot computer hardware and software.

 * Respond to and resolve user incidents and service requests in a timely manner.

 * Support employee onboarding and offboarding activities, including account setup, access management, and equipment deployment.

 * Train employees on company software, systems, and technology best practices.

 * Maintain user documentation and support procedures.

Microsoft 365 Administration

 * Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

 * Manage user accounts, licenses, security groups, and access permissions.

 * Assist users with Microsoft 365 functionality and troubleshooting.

 * Support collaboration and productivity initiatives across the organization.

Cybersecurity and Compliance

 * Support company cybersecurity initiatives and certification requirements.

 * Administer multi-factor authentication and user security controls.

 * Assist with endpoint protection, security awareness training, and compliance activities.

 * Maintain documentation required for audits, assessments, and cybersecurity certifications.

 * Promote cybersecurity best practices throughout the organization.

Asset Management

 * Maintain inventory of IT hardware, software, and software licenses.

 * Coordinate procurement, deployment, tracking, and replacement of technology assets.

 * Maintain accurate records of equipment assignments and inventory status.

 * Assist with technology budgeting and lifecycle planning.

Business Application Support

 * Provide first-level support for ERP and other business applications.

 * Assist users with application access, troubleshooting, and training.

 * Support software testing and implementation activities as needed.

 * Work with business departments to identify and resolve application-related issues.

Continuous Improvement

 * Identify opportunities to improve technology processes and user experience.

 * Research and recommend cost-effective technology solutions.

 * Participate in IT projects and continuous improvement initiatives.

 * Maintain current knowledge of technology trends and best practices.

This role involves lifting and moving computer equipment up to 50 lbs