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# Epic Cheers Analyst - Remote

- **Company:** Indotronix Avani Group
- **Location:** Oak Brook, IL, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Computer Telephony Integration, Cadence Virtuoso, Epic Mychart, Epic Prelude
- **Published:** October 17, 2026
- **Apply:** https://candidateportal.ceipal.com/job-details/8TFLUOVIq47r5Pd1JeNimkAwJQaYRppNrj-PEV2tg5M

## About the Role

Active (non-lapsed) Epic Cheers Certification.

 - Demonstrated hands-on experience building and executing Epic Cheers campaigns.
 - Proven support of Epic implementations, upgrades, or optimizations.
 - Deep understanding of CRM, patient engagement, and call center workflows.
 - Ability to thrive independently in a consulting or project-based environment.
 - Exceptional communication and stakeholder collaboration skills.

Preferred Skills

 - Experience launching new or replacement CRM campaigns.
 - Additional Epic certifications or experience in MyChart, Cadence, Prelude, CTI, or Reporting.
 - Previous healthcare consulting experience., Required QualificationsActive Epic Cheers Certification (no lapse)Proven hands-on Epic Cheers campaign experienceExperience supporting Epic implementations upgrades or optimizationsStrong understanding of CRM patient engagement and call center workflowsAbility to work independently in a consulting or project-based environmentStrong communication skills and stakeholder collaboration experience

## Description

Join a dynamic healthcare organization as a Certified Epic Cheers Analyst, specializing in campaign configuration and execution for a large-scale Epic environment. This fully remote contract position offers the opportunity to lead high-impact patient engagement and CRM initiatives, collaborate with cross-functional teams, and make a direct impact on healthcare delivery and patient experience., Serve as the Epic Cheers (CRM) subject matter expert for campaign build, configuration, and execution.

 - Design, build, test, and optimize outreach campaigns (preventive care, screening, access, service lines) within Epic Cheers.
 - Conduct workflow analysis and translate complex business requirements into effective Epic Cheers solutions.
 - Configure and maintain campaign rules, profiles, workqueues, scripts, contact types, and decision trees.
 - Collaborate closely with call center, marketing, clinical, and IT teams to align campaigns with organizational goals.
 - Support unit and integrated testing, go-live activities, and post-go-live optimizations.
 - Develop comprehensive build documentation, user guides, and tip sheets.
 - Work cross-functionally with integrated Epic modules (Cadence, MyChart, Prelude, CTI, Reporting) for seamless operations.