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# Desktop Support Technician

- **Company:** DLH Corporation
- **Location:** United States
- **Experience:** Expert
- **Salary:** $78,860.0 - $88,725.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Unix, CompTIA Security+, Linux, Issue Tracking Systems, Network Protocols, Information Technology, Casper Suite, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://jobs.military.com/career/368103/senior-desktop-support-technician-job-1484-texas-tx-austin

## About the Role

* Bachelors degree in Information Technology, Computer Science, or a related field with a minimum of 5 years of experience in IT support, help desk, or desktop support roles, or a high school diploma with 7+ years of relevant experience.\n
 * One or more of the following certifications is desired: Apple Certified Support Professional; CompTIA Security+; or CompTIA A+; or JAMF Certified Associate; or Microsoft 365 Certified: Modern Desktop Administrator Associate\n
 * Valid state drivers license\n
 * Ability to travel between local locations\n
 * Knowledge of all Windows and Macintosh operating systems and workstations using Linux and Unix\n
 * Knowledge of network protocols and cabling technologies\n
 * Knowledge of federal information technology policies and regulations\n
 * Familiarity with Active Directory, account management, and endpoint support\n
 * Experience with ticketing systems and IT service management processes\n
 * Strong customer service and communication skills\n
 * Ability to troubleshoot technical issues in both onsite and remote environments\n
 * Ability to prioritize tasks and manage multiple support requests effectively\n
 * Must be able to obtain a Public Trust clearance\n, * Experience within NIH, HHS, or other federal environments\n
 * Familiarity with ServiceNow or similar ITSM platforms\n
 * Basic understanding of cybersecurity best practices and endpoint security tools\n
 * Experience supporting mobile devices and enterprise collaboration platforms\n
 * Knowledge of IT asset management and hardware lifecycle support\n