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# 2nd Line IT Technical Support Engineer

- **Company:** GLEESON REALTY GROUP LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, VoIP, Cloud Computing, Multi-Factor Authentication, Virtual Private Networks (VPN), Multi-protocol Systems, Microsoft Software, Routing, Wide Area Networks, Firewalls (Computer Science), Fortinet
- **Published:** October 17, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/1692779B5E9FE71E83

## About the Role

We're looking for someone with strong technical foundations, but equally important is the right attitude and approach.
You will likely have:

 * Previous experience in a 2nd Line Support Engineer position
 * Strong troubleshooting skills across desktop, server and Microsoft technologies
 * Experience supporting Microsoft 365 environments
 * Knowledge of Active Directory and Entra ID
 * Experience with antivirus, VPN and MFA technologies
 * Exposure to remote monitoring and management tools
 * Excellent communication and stakeholder management skills
 * A proactive and self-sufficient approach to problem solving
 * Full UK Driving Licence

Desirable

 * Networking experience (LAN/WAN, switching, routing or firewalls)
 * Telecoms or VoIP support experience
 * Experience supporting multi-site environments
 * Exposure to infrastructure or transformation projects

## Description

You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery.

This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate.

You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group., * Provide 2nd line support across multiple UK locations

 * Troubleshoot and resolve hardware, software, network and user issues
 * Support Microsoft 365, Active Directory/Entra ID and endpoint technologies
 * Install, configure and maintain laptops, desktops, printers and peripheral devices
 * Monitor and respond to alerts generated through support and monitoring platforms
 * Escalate and collaborate with infrastructure, applications and security teams where required
 * Maintain accurate documentation and ticket updates
 * Participate in occasional out-of-hours support when necessary
 * Travel to sites across Scotland and Northern England to provide hands-on support

You'll gain exposure to a broad technology stack including:

 * Microsoft 365
 * Active Directory/Entra ID
 * Meraki Networking
 * Fortinet Security
 * MPLS & Managed Networks
 * Sentinel One
 * Ninja One
 * Arctic Wolf
 * Cloud and infrastructure technologies across the wider group