> Markdown version of [/jobs/ext/3798199-sr-endpoint-administrator-remote-us](https://www.wearedevelopers.com/jobs/ext/3798199-sr-endpoint-administrator-remote-us). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Endpoint Administrator - Remote US - **Company:** American Mortgage Consultants, Inc. - **Location:** Indianapolis, IN, United States - **Experience:** Expert - **Salary:** $110,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Application Packaging, Desktop Computing, Windows Servers, Network Configuration and Change Management, Networking Basics, Service Pack, Software Deployment, Office365, Computer Equipment, Laptops - **Published:** October 17, 2026 - **Apply:** https://www.indianapolisgigs.com/job.asp?id=3454753826&tx=VT656TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Associate degree in technical field or equivalent combination of education and experience * Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent. * 6 year of experience in Endpoint Management or related field * Comp TIA Network+ and A+ certifications are a plus * Microsoft certifications are a plus * Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations * Extensive experience with VDI, Active Directory, O365, Windows OS and File shares * Familiar with Windows server OS 2012 and above * Proficient in basic network and security fundamentals * Exceptional written and oral communication skills * Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills * Strong documentation skills and a willingness to assist with documentation * Self-Starter with ability to work as part of a team and individually as required by specific project needs * Excellent time management skills and the ability to prioritize * Possess the traits of having patience, being thorough and innovative * Ability to work independently with minimal supervision * Ability to conduct research into a wide range of computing issues is required * Ability to absorb and retain information quickly * Ability to present ideas in user-friendly, business-friendly, and technical language * Highly self-motivated and directed * Attention to detail * Ability to effectively prioritize and execute tasks in a high-pressure environment * Exceptional customer service orientation * Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs. ## Description * Work with user groups to ensure operational stability and that applications meet the practical needs of the company * Builds relationship with key user and operation groups to identify and resolve business issues. Interact with department managers on matters requiring coordination across organizational lines * Resolves information services problems by analyzing issues, discerning the most appropriate course of action, providing tactical direction and reallocating resources as necessary * Market to and train the user community on new products, services, features, and processes as they apply to Endpoint Services * Maintains a high level of customer satisfaction with regards to reliability and functionality of our supported computers * Responsible for generating and monitoring of appropriate management reporting tools. * Evaluate and select hardware standards, including global laptops * Negotiate bulk hardware purchases with manufacturers and resellers * Manage the endpoint provisioning process, including imaging, policies, and software packaging * Plan and execute global deployments, including security patching, OS updates, software deployment, group policy changes * Provide lead on technical projects as assigned which will include being responsible for budget, monitoring implementation and handling vendor relationship * Forecast systems needs for leading, supporting, informing, and improving the endpoint management operations * Assess requirements, plan, implement, monitor, and report on key performance indicators for all endpoints as it relates to patching and life-cycle management * Oversee all requests, incidents and problems related to Endpoint Management * Participate in root cause analysis of widespread issues affecting SitusAMC at an operations level * Escalate issues seen by operations and service desk (as required) to upper management and participate in planning sessions to remediate these issues * Provide data and reporting of KPI's and trends to upper management on a weekly, monthly, and as needed basis * Participate in communicating outage/emergency activities to the organization * Manage vendor relationships as it relates to daily operational needs * Participate in the improvement of Service and Business Level Agreements as it pertains to Endpoint Management to set proper expectations and measure performance * Perform post-resolution follow ups with end user and team members as required * Alert upper management to emerging trends in incidents and other ITIL processes * Responsibly handle confidential data * Continuously improve upon technical / management skills * Review and suggest revision of SOPs and FAQs submitted to management for approval in assisting end users / clients * Such other activities as may be assigned by your manager