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# Production Tech Ops - IT Analyst job in Los Angeles

- **Company:** Gravity Media
- **Location:** Los Angeles, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Systems Engineering, CompTIA Network+, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Networking Hardware, IPTV, OSI Models, Red Hat Enterprise Linux, TCP/IP, Datadog, Scripting, Transport Layer Security, System Availability, Peripherals, Information Technology, Cisco
- **Published:** October 17, 2026
- **Apply:** https://jobs.diversity.com/career/2531693/production-tech-ops-it-analyst-california-ca-los-angeles

## About the Role

* High school or equivalent diploma
 * 1-2 years of corporate setting Windows, Mac or Linux Operating systems support experience
 * 1-2 years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
 * 1-2 years of troubleshooting in a multi-user high availability environment experience
 * 1-2 years of PC repair, troubleshooting, deployment experience
 * Experience in customer-facing roles
 * Comfortable with PC imaging and software FOG
 * Comfortable with network deployment/configuration software (Meraki Dashboard, Datadog, Netbox)
 * Structured cabling experience working with copper and fiber
 * Can travel to local and global sites up to 50% of the time
 * Ability to interface professionally with customer executives and employees.
 * Ability to see problems through to resolution and communicate progress and results to customers.
 * High degree of autonomy and ability to self-manage is required.
 * Physically capable of picking up and moving computer/broadcast/network hardware (~15-20kgs / 30-45 pounds), * Bachelor's degree
 * CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
 * 1+ years of scripting language, or 6+ months of system administration experience
 * Experience supporting IT, broadcast production, or Audio-Visual systems at live events, conventions, conferences, or relevant gatherings

## Description

As a key member of the Gravity Media production team, the Tech Ops - IT Analyst role supports our broadcast, systems and networking engineering teams (among others) through hands-on deployment troubleshooting, and maintenance of network equipment, IT systems, IPTV networks, and broadcast production technology.

This role includes on-site support for both regional and global events, with travel (domestic and international) required for roadshows-sometimes up to four weeks at a time. Candidates should have previous experience in and be comfortable working in high-intensity, live production environments.

The ideal candidate is a strong problem-solver who enjoys working in fast-paced environments, provides excellent customer support, and follows structured Problem and Change Management processes to maintain reliable systems and infrastructure.

What you'll be responsible for

 * Deliver high quality, hands-on support diagnosing,troubleshooting and resolving issues successfully, evaluating log, alarms or data to determinethe health of systems and hardware.
 * Execute triage and escalation procedures during live shows, including paging appropriate teams and documenting outcomes for post-event review.
 * Understand and execute change management activities in a high-availability environment, including assessing the impact of changes before implementation.

 * Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
 * Effectively manage and oversee IT asset inventories.
 * Deploy and modify PC images built by Systems Engineering and deploy and modify network hardware per Network Engineering direction.
 * Provide post-event summaries of on-site changes, image updates, or unresolved issues to engineering teams for continuous improvement.
 * Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.
 * Update and maintain documentation and incident report tracking.
 * Foster positive, healthy, and enthusiastic relationships with various customers, manage their expectations, and communicate status regularly with customer contacts.
 * Perform on-site technical QC prior to and during shows, including verification of peripherals, software versions, image integrity, game server connectivity, audio routing, and real-time troubleshooting of hardware or signal issues.
 * Prepare road show kits, including monitors, cables, and supporting hardware.
 * Coordinate with the Competitive Operations Team as a technical consultant on stage PC issues.
 * Operate and maintain pre-built scripts/applications for use in live show events.
 * Other job-related duties as assigned.