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# Systems Engineer I job in Madison

- **Company:** Tech Brains Solutions Inc
- **Location:** Madison, WI, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Systems Engineering, VoIP, Routing, Windows PowerShell, Internet Protocol Telephony, Cisco Unified Contact, Cisco
- **Published:** October 17, 2026
- **Apply:** https://jobs.diversity.com/career/2531638/systems-engineer-i-wisconsin-wi-madison

## About the Role

* The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation.
 * The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
 * The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.
 * The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.
 * An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services.
 * The candidate should be capable of working independently on a diverse amount of activities.
 * The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration.
 * The candidate should be skilled in the prioritization of daily tasks and project tasks.
 * The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.
 * On Call support will be required.

Top 3-4 desired skills required for the position:
Candidate Skillset

 * Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc.
 * Experience in provisioning a PBX.
 * Demonstrated skills in telecommunications asset management and billing reconciliation.
 * Experience in managing Call Center software distributing and managing VoIP phone numbers.

Required Skills : PowerShell,.NET

## Description

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

 * This position is more accurately described as a Telecommunications Administrator.
 * The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans.
 * The position will require analysis and design for Call trees or call centers for internal communications.
 * This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.