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# IT Support Specialist

- **Company:** Academic Work GmbH
- **Location:** München, Germany
- **Salary:** €45,000.0 - €55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Issue Tracking Systems, Servicenow
- **Published:** June 10, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=19dcb124b99024ac

## About the Role

* Abgeschlossene IT-Ausbildung, Studium oder ausgeprägtes Interesse an IT-Themen
 * Quereinsteiger willkommen - insbesondere mit Erfahrung in serviceorientierten Berufen
 * Erste Berührungspunkte mit IT-Support oder Ticket-Systemen (1st & 2nd Level) von Vorteil
 * Freundliches Auftreten und Freude an der Kommunikation mit Anwendern
 * Deutsch C1

## Description

* Unterstützung von Anwendern bei IT-Problemen - vorwiegend vor Ort
 * Installation, Konfiguration und Wartung von Hard- & Software (Windows, Telefonie, Ticket-Systeme wie ServiceNow oder Jira)
 * Einrichtung von Arbeitsplätzen und Sitzungsräumen für eine optimale IT-Nutzung
 * Zusammenarbeit mit internen Teams zur effizienten Problemlösung
 * Teilnahme an einem strukturierten Onboarding mit erfahrenen Kolleg:innen


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