> Markdown version of [/jobs/ext/3799354-senior-manager-service-now-platform](https://www.wearedevelopers.com/jobs/ext/3799354-senior-manager-service-now-platform). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Service Now Platform - **Company:** Zscaler, Inc. - **Location:** Santa Clara, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $164,500.0 - $235,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Software Applications, Automation of Tests, Continuous Integration, Rapid Prototyping Process, Delivery Pipeline, Large Language Models, Technical Debt, Generative AI, Agentic-AI, Software Version Control, Servicenow - **Published:** October 17, 2026 - **Apply:** https://dejobs.org/x/x/F0ADA2C3D4EC473BB104B4C7061F9A1F/job/ ## About the Role * Drive the evaluation, deployment, and scaling of ServiceNow AI capabilities, including Now Assist, AI Agents, Virtual Agent, and predictive workflows * 10+ years of hands-on ServiceNow architecture and development experience, with deep proficiency in JavaScript, APIs, IntegrationHub, and core platform suites * 3+ years managing direct reports, including developers, architects, and QA engineers, with a proven track record of establishing engineering quality standards * Demonstrated experience driving modern engineering practices such as source control, CI/CD pipelines, automated testing, and developer productivity standards * Strong stakeholder management skills with a bias toward action, translating business strategy into rapid MVP releases while managing technical debt, * Deep expertise in designing modular, scalable systems while favoring out-of-the-box functionality over custom code to ensure seamless platform upgrades * Proven ability to accelerate release velocity using Agile methodologies, automated testing frameworks, and CI/CD pipelines * Hands-on experience or clear architectural strategy for implementing ServiceNow Now Assist, LLM integrations, AI Agents, or intelligent workflow automation #LI-DY1 #ServiceNowLead ## Description We are looking for a Senior Manager, Service Now Platform to join our team. This is a hybrid (San Jose, CA) or remote role, reporting to the Director, IT Applications in the IT Corporate Apps department. In this position, you will lead the architecture, engineering excellence, and team development for our ServiceNow ecosystem while defining and executing the strategy to adopt cutting-edge AI capabilities that drive operational efficiency. What you'll do (Role Expectations) * Establish and enforce strict out-of-the-box design standards, reusable integration patterns, and platform guardrails to minimize technical debt and ensure zero-disruption platform upgrades * Define and execute the strategy for adopting modern ServiceNow AI capabilities-including Now Assist, Generative AI, and AI Agents-to automate business processes and reduce operational overhead * Drive a high-velocity development model utilizing Agile practices, rapid prototyping, and iterative sprint cycles to translate business strategy into fast MVP releases * Build, direct, and mentor a high-performing team of ServiceNow developers, technical leads, and architects, fostering a culture of continuous learning and accountability * Modernize engineering practices by expanding Automated Test Framework coverage, establishing CI/CD deployment pipelines, and standardizing source control governance Who You Are (Success Profile) * You act like an owner, operating with high integrity and navigating seamlessly between high-level strategy and hands-on execution. * You are a problem-solver who is energized by complex challenges and focused on delivering high-impact solutions. * You are a high-trust collaborator who fosters team ambition and embraces constructive feedback with clarity and respect. * You are customer-obsessed, anchoring your decisions in solving real-world problems for internal and external partners. * You are resilient and adaptable, navigating change with composure and guiding your team through complexity with a steady hand.