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# IT Support Assistant (Hourly) 2 Positions

- **Company:** The City University of New York
- **Location:** New York, NY, United States
- **Salary:** $50,918.0 - $57,574.0
- **Contract:** Contract
- **Skills:** Apple Mac Systems, Software Applications, Issue Tracking Systems, Software Engineering, Information Technology
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b0576ef98a2b1524

## About the Role

* High School Diploma, G.E.D., or equivalent

 * Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology

 * Demonstrated English Language proficiency

 * A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

## Description

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

 * Operating, transporting, adjusting, and installing/configuring computing and related equipment

 * Communicating with technology users and staff to understand, identify, document and resolve problems, Within the Office of Information Technology (OIT), under the direction of the Client Services IT Manager, the IT Support Assistant provides technical support for routine computing and technology operations. The position assists faculty, staff, students, and other technology users with hardware, software, and connectivity issues and supports the installation, configuration, maintenance, and use of computing equipment in a variety of campus environments., * Provide in-person technical support to faculty, staff, students, and other technology users, assisting with routine hardware, software, and connectivity issues in Microsoft Windows and macOS environments.
 * Communicate with technology users and IT staff to understand, identify, document, and resolve technical problems, escalating issues when appropriate.
 * Operate, transport, install, configure, and adjust computers, peripherals, and other related technology equipment.
 * Assist with the setup, testing, deployment, and maintenance of computing equipment in faculty and staff offices, general-use computer labs, classrooms, and public areas.
 * Perform basic troubleshooting and simple repairs of computers, peripherals, and related technology equipment.
 * Assist with the installation and configuration of operating systems, software applications, updates, and standard desktop configurations.
 * Maintain accurate records of equipment, support activities, troubleshooting steps, and resolutions in the ticketing system and knowledge base.
 * Assist with technology refreshes, equipment replacements, software updates, and other routine IT projects as assigned.
 * Follow established Client Services procedures, workplace safety practices, and guidelines for the proper use, handling, and care of IT equipment and tools.
 * Perform other related duties as assigned by the OIT Client Services Manager or Director.