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# Technical Support Specialist

- **Company:** Tandy Leather
- **Location:** Fort Worth, TX, United States
- **Salary:** $52,000 - $71,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Networking Basics, Retail Software, Computer Equipment
- **Published:** October 17, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3024399763-2

## About the Role

* Technical troubleshooting
 * Customer support
 * Retail point-of-sale systems
 * E-commerce support
 * Computer hardware diagnostics
 * Windows operating systems
 * Basic networking
 * Ticketing systems
 * Product knowledge
 * Clear written and verbal communication

## Description

Tandy Leather Factory is seeking a customer-focused Technical Support Specialist to help retail and online customers resolve technology and product-support issues. Troubleshoot point-of-sale systems, computers, connectivity, and e-commerce tools; document and escalate complex problems; and guide customers and colleagues through clear, practical solutions. Bring strong communication skills, sound troubleshooting habits, and an interest in supporting a maker-focused business. You'll work with store and corporate teams to keep systems running smoothly and help hobbyists, craftspeople, and professionals enjoy a helpful, reliable experience. Prior technical support or retail technology experience is preferred; training on Tandy products and systems will be provided., * Troubleshoot point-of-sale systems, computers, connectivity, and e-commerce tools.

 * Assist store and corporate staff and customers with technical questions.
 * Document support requests, solutions, and recurring issues in a ticketing system.
 * Escalate complex technical issues to appropriate teams or vendors.
 * Explain technical steps clearly and provide practical guidance.
 * Help maintain reliable retail and online operations.