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# Workday System Analyst

- **Company:** Robert Half
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Active Directory, Artificial Intelligence, JIRA, Systems Analysis, Microsoft SQL Server, Regression Testing, HR Software, Workday Reporting, Core HR, Workday, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/CB80611C549E4BCF9A3AF2844B6E07DC/job/

## About the Role

* Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality. Requirements * At least 5 years of experience in business analysis, systems analysis, or HR systems support, including 3 or more years working with Workday.

 * Strong knowledge of core HR operations and how those processes are configured and managed within Workday.

 * Demonstrated ability to produce business requirements documents, process maps, user stories, and test plans for enterprise systems.

 * Hands-on experience supporting release validation, regression testing, and defect tracking in structured delivery environments.

 * Familiarity with tools such as Jira or ServiceNow for ticket management and workflow coordination.

 * Analytical approach to problem solving, with comfort using Excel, Workday reporting, and data trends to support decisions.

 * Strong English communication skills with the ability to facilitate discussions and manage stakeholders effectively in a US business environment.

 * Exposure to system analysis tools and technologies such as Active Directory, Microsoft SQL Server, or related enterprise platforms is beneficial. Technology Doesn't Change the World, People Do.®

## Description

* Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources.

 * Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards.

 * Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment.

 * Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders.

 * Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions.

 * Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption.

 * Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation.