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# Help Desk - Information Technology

- **Company:** Infojini Inc
- **Location:** Aurora, CO, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Microsoft Software, Networking Basics, Information Technology
- **Published:** October 17, 2026
- **Apply:** https://www.juju.com/job/2_166234708

## About the Role

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Minimum Qualifications Education: High school diploma or equivalent

Required Certifications: at least one Comptia or Microsoft certification or other relevant IT certification

Preferred Qualifications: 1 - 2 years of HelpDesk experience Experience using Active Directory to manage accounts Basic troubleshooting skills for Windows and Apple computers Basic troubleshooting of mobile devices Basic network troubleshooting skills Experience trouble shooting issues remotely Basic troubleshooting skills of common Microsoft applications Experience with using ticketing systems Able to type a minimum of 20 words per minute Able to write Comments: Shift time is not set in stone but all positions will have start times somewhere between 6:30 AM and 9:30 AM. A set schedule will be created after discussing with the candidate and based on a combination of the candidate's need and the organization's need.