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# Technical Product Support Specialist in Mundelein

- **Company:** Energy Jobline
- **Location:** Mundelein, IL, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Cascading Style Sheets (CSS), Programming Tools, LiveChat
- **Published:** October 17, 2026
- **Apply:** https://www.energyjobline.com/job/technical-product-support-specialist-mundelein-31970929

## About the Role

* A minimum of 2 years of experience in software support or customer service roles.
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 * Beginner to intermediate knowledge of HTML, CSS, and JavaScript.
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 * A problem-solving mentality with a strong focus on providing exceptional customer service.
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 * Proficiency in communication across various formats, including written correspondence, live chat, conference calls, and in-person interactions.
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 * Comfortable using application logs, browser development tools, and other investigative resources to identify and address issues.
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 * A quick learner with the ability to understand and effectively communicate about new technologies.
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 * Capable of working independently with minimal supervision as well as collaboratively within a team.
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 * Excellent analytical and organizational skills to manage complex tasks and prioritize effectively.
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 * Demonstrated composure and professionalism when handling challenging customer situations.
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## Description

As a valued member of our Technical Support team, you will play a pivotal role in delivering exceptional customer support and promoting product knowledge for our diverse portfolio of clients. Your focus will be on empowering customers with self-sufficiency during real-time support interactions, ensuring their success with the Toonimo platform. By understanding their goals and objectives, you will guide them in utilizing the product effectively and efficiently. Your dedication to learning and applying Toonimo's best practices will be essential in driving customer satisfaction and optimizing their experience. Moreover, you will have the opportunity to contribute innovative ideas for continuous improvement, collaborating closely with our management team.