> Markdown version of [/jobs/ext/3800317-it-operations-engineer](https://www.wearedevelopers.com/jobs/ext/3800317-it-operations-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Operations Engineer

- **Company:** TELEION, LLC
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $75,000 - $130,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Macintosh Computers, Bash Shell, Software as a Service, Linux, Information Technology Operations, Python (Programming Language), Network Troubleshooting, Local Security Policy, Scripting, Okta, Zapier, Casper Suite, Restful APIs
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c8b41c574151bb8

## About the Role

* 2+ years in IT support, IT operations or a similar role.
 * Strong macOS experience: you're comfortable administering, configuring and troubleshooting Macs at scale.
 * Solid general troubleshooting skills across hardware, software, networking and SaaS access.
 * Experience administering an identity provider or SSO platform and managing user access.
 * Comfort with scripting (Bash, Python, or similar) to automate routine tasks.
 * Clear communication and patience with non-technical colleagues.
 * Good judgment with sensitive data and access, and an eye for detail.

Nice to have

 * Experience with Rippling, especially its IT, device management or app provisioning features.
 * Hands-on experience with an MDM such as Jamf, Kandji or Rippling MDM.
 * Prior work supporting a SOC 2 audit or using a compliance platform such as Vanta or Drata.
 * Experience with workflow automation tools (e.g., Zapier, Okta Workflows) or REST APIs.
 * Some exposure to Windows or Linux endpoints., Required: Eligibility to work in the United States without sponsorship presently or in the future.
Teleion has made the Seattle Business Magazine Washington's 100 Best Places to Work list!

## Description

We're hiring an IT Operations Engineer to keep our people productive and our systems secure. You'll be the go-to person for end-user support on a Mac-first fleet. You'll also automate how people join and leave our core systems, and own the evidence collection that keeps us SOC 2 compliant.

This role suits a hands-on troubleshooter who would rather script a fix once than repeat it ten times.

What you'll do

End-user support

 * Be the first line of support for hardware, software, access and network issues, in person and remote.
 * Set up, manage and troubleshoot macOS devices, including enrollment, configuration profiles, updates and security settings.
 * Manage the lifecycle of laptops and peripherals: procurement, inventory, repairs and retrieval.
 * Write and maintain help-desk docs and self-service guides so common issues get solved without a ticket.

Onboarding and offboarding automation

 * Build and improve automated workflows that grant and revoke access across our core systems (identity provider, email, collaboration and SaaS tools).
 * Make sure new hires have a working laptop and the right accounts on day one.
 * Make sure departing employees lose access promptly and completely, with devices recovered and data retained per policy.
 * Script repetitive admin tasks and integrate tools through APIs where they don't connect out of the box.

SOC 2 compliance

 * Collect and organize evidence for SOC 2 controls, such as access reviews, device encryption, onboarding and offboarding records, and patch status.
 * Automate evidence collection wherever possible to cut manual prep before audits.
 * Partner with security and engineering to close control gaps and respond to auditor requests.