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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Operations Specialist - **Company:** First Rate, Inc - **Location:** Arlington, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, Backup Devices, Microsoft Online Services, Business Software, Software Documentation, Collaborative Software, Cyber Security, Information Systems, Information Leak Prevention, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Email Filtering, Information Technology Operations, Virtual Private Networks (VPN), Log Analysis, Windows Servers, Network Diagrams, Routing, Microsoft SharePoint, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wireless Networks, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, Network Support, Laptops, Network Server - **Published:** October 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=745fbcdd85b38056 ## About the Role * Seven to ten years of progressively responsible IT support, help desk, systems administration, network support, or closely related experience. * Bachelor's degree, associate degree, or equivalent professional experience in information technology, computer science, information systems, or a related discipline. * CompTIA A+ certification is required. Technical Skills * Advanced hands-on support for Windows and macOS laptops, desktops, mobile devices, peripherals, printers, conference-room technology, and common business applications. * Administration and troubleshooting experience with Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint Online, Teams, identity, access, endpoint compliance, and security platforms. * Working knowledge of corporate networking, including TCP/IP, DNS, DHCP, VLANs, switching, routing fundamentals, wireless, VPN, firewalls, internet circuits, and structured troubleshooting. * Experience administering or supporting Windows servers, directory services, Group Policy or equivalent controls, virtualization, backup and recovery, monitoring, patching, endpoint management, antivirus/EDR, and secure remote support. * Ability to troubleshoot complex incidents methodically, analyze logs and alerts, isolate root causes, implement safe routine changes, validate results, and clearly document technical work. * Experience with ticketing, asset-management, remote-monitoring, documentation, and change-management systems. Professional Characteristics * Strong ownership, follow-through, judgment, attention to detail, and ability to prioritize competing requests in a service-oriented environment. * Clear and professional written and verbal communication with employees, leadership, vendors, and technical specialists. * Ability to work independently within delegated authority while recognizing when risk, impact, cost, security, or policy requires escalation. * Discretion and integrity when handling privileged access, confidential information, security events, and company assets. * Ability to remain organized and effective during outages, urgent incidents, competing priorities, and project deadlines. ## Description As our Senior IT Operations Specialist, you'll help keep our people productive and our technology secure, reliable, and running smoothly. You'll own daily help desk operations, resolve complex technical issues, administer Microsoft 365 and other core IT systems, and support infrastructure, security, and technology projects. We're looking for an experienced, service-minded professional who takes ownership, communicates clearly, and enjoys finding better ways to work. This is an on-site position requiring five days per week in the office., * Help translate the IT Operations Architect's technology roadmap, security requirements, and operating standards into repeatable daily practices and documented procedures. * Identify recurring incidents, aging technology, capacity constraints, security gaps, and process inefficiencies; recommend prioritized improvements supported by ticket, monitoring, asset, and risk data. * Contribute technical analysis, implementation planning, testing, change documentation, user communication, and post-implementation review for infrastructure, Microsoft 365, endpoint, security, and business-application projects. * Maintain operational readiness and continuity by ensuring current system documentation, administrative access, vendor contacts, recovery procedures, inventories, and escalation paths are available to authorized personnel. * Serve as the IT Operations Architect's operational backup when the Architect is unavailable, making routine operational decisions and escalating material risk, cost, security, compliance, or business-impact decisions to designated leadership. * Support secure, scalable technology operations that align with company objectives, the Information Security Policy, and applicable compliance obligations., * Own the daily help desk queue from intake through closure, including prioritization, troubleshooting, escalation, user communication, and resolution documentation. * Provide Tier 1 through Tier 3 support for company devices, peripherals, conference-room technology, connectivity, collaboration tools, and approved business applications. * Complete employee onboarding, transfers, and offboarding, including device preparation, account and access changes, software installation, security configuration, and equipment recovery. Microsoft 365 and Identity Administration * Independently administer approved functions in Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint Online, Teams, and related security platforms. * Manage routine user, group, license, mailbox, permission, device-enrollment, compliance, and application-deployment requests in accordance with authorization and least-privilege requirements. * Troubleshoot identity, authentication, email, collaboration, sharing, and endpoint-compliance issues; escalate suspected compromise or data exposure immediately. Infrastructure and Security Operations * Perform routine, authorized administration and troubleshooting of switches, wireless networks, servers, backups, endpoint-management tools, and monitoring platforms using approved change-control practices. * Monitor and maintain network, server, endpoint, backup, patching, antivirus/EDR, and security health; investigate, remediate, document, or escalate exceptions. * Monitor DNS filtering, spam filtering, data loss prevention (DLP), managed detection and response/extended detection and response (MDR/XDR), sign-in alerts, and other security alerts; investigate, remediate, document, or escalate exceptions in accordance with approved incident-response procedures. Asset, Vendor, and Project Support * Maintain accurate technology asset, software, license, warranty, configuration, and lifecycle records. * Manage technical vendor cases and assist the IT Operations Architect with research, testing, implementation, migration, deployment, user communication, and project documentation. * Maintain current runbooks, system inventories, network diagrams, change records, vendor contacts, and support procedures.