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# Tier 2 IT Helpdesk Technician for MSP

- **Company:** Excellent Networks, Inc.
- **Location:** El Paso, TX, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Networking Hardware, IP Addressing, Windows Servers, Windows PowerShell, Scripting, Firewalls (Computer Science), Laptops, Vmware
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=357ca27d680ee34c

## About the Role

* Experience: 2-3 years in IT support (MSP experience preferred but not required).
 * Education: Associate degree, IT certifications, or equivalent hands-on experience.

Technical Skills:

 * Comfortable supporting Windows desktops and laptops (Windows 10/11).
 * Active Directory skills (Application support, GPO's, Shared Folders, Permissions)
 * Familiar with networking concepts (IP addresses, DNS, DHCP).
 * Knowledge of Microsoft 365 administration (mailboxes, licensing, basic troubleshooting).
 * Willingness to learn firewall, switch, and virtualization basics.

Soft Skills:

 * Friendly and professional communication style.
 * Ability to stay organized and prioritize tasks.
 * Desire to learn new technologies and grow with the company.
 * Good documentation habits and attention to detail.

Nice-to-Have (Not Required)

 * CompTIA Network+, A+, or similar certifications
 * Experience with basic scripting (PowerShell)
 * Exposure to VMware, Hyper-V, or backup software

Work Environment

This is a full-time, on-site role based in El Paso, TX. You will work in both an office setting and at client locations. Occasional after-hours work may be required for emergency support or maintenance. Must be able to lift 10-50 lbs. for hardware installs.

## Description

* Handle escalated tickets from Level 1 techs, including workstation, network, and server issues.
 * Support users with Microsoft 365, email, and desktop problems.
 * Perform basic Windows Server administration (password resets, group management, shared folders).
 * Configure and troubleshoot firewalls, routers, and switches under guidance.
 * Assist with new PC deployments, printer setups, and network equipment installations.
 * Support small projects like Microsoft 365 migrations, network upgrades, or server replacements.
 * Document work clearly in our ticketing system and follow established processes.
 * Visit client sites for hands-on support and installations as needed.