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# change agent

- **Company:** SkyMiles IP Ltd.
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Business Analytics Applications, Data Analysis, Microsoft PowerPoint, SAS (Software), SQL Databases
- **Published:** October 17, 2026
- **Apply:** https://jobs.military.com/career/368568/project-lead-skymiles-program-strategy-georgia-ga-atlanta

## About the Role

* Is at least 18 years of age and has authorization to work in the United States.\n
 * Possesses a high school diploma, GED, or high school equivalency.\n
 * Embraces diverse people, thinking, and styles.\n
 * Consistently prioritizes safety and security of self, others, and personal data.\n
 * 3+ years of demonstrated high performance in a corporate work environment in business, finance, marketing, loyalty, or related field\n
 * Excellent strategic thinking, analytical, project management and problem-solving skills\n
 * A passion for Delta, SkyMiles, loyalty and delivering an industry-leading customer experience\n
 * Proven excellence in written and oral communication skills with ability to articulate ideas and strategy through effective and persuasive presentations to leadership\n
 * Must be able to lead and work collaboratively and excel in a cross-functional environment\n
 * Advanced proficiency in PowerPoint and Excel required; proficiency in SAS/SQL preferred, with demonstrated ability to learn and apply new analytical tools.\n
 * Possess excellent creative and analytical skills that could translate into thought leadership\n
 * Strong business acumen and the ability to synthesize data and form actionable, meaningful recommendations in support of SkyMiles' and Delta's strategy\n
 * Ability to work in an autonomous, fast-paced environment and manage varying responsibilities that demand a high degree of initiative, drive, and time management\n
 * Must be performing satisfactorily in current position\n

## Description

SkyMiles is seeking a proven change agent responsible for strategic thinking and analysis, initiative development, and project management to further engage our SkyMiles Members by providing a best-in-class loyalty program. The individual will analyze data and develop insights to guide recommendations for new and/or modified program benefits and policies. This position will interact regularly with Customer Engagement & Loyalty (CE&L) department leadership and work collaboratively across a variety of Delta's commercial teams. This position will be based in Atlanta, GA. For any questions about this role, please direct them to Anna Owens, Manager, SkyMiles Program Strategy.\n
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 * Identify opportunities and develop strategy for enhancing the SkyMiles Member experience, including our elite Medallion Members\n
 * Apply strategic and creative thinking to SkyMiles benefits and loyalty concepts to better reward our Members and drive engagement\n
 * Leverage data to identify trends and make strategic decisions across a variety of aspects within the SkyMiles program (e.g., Medallion population forecast, Choice Benefits, upgrade policies)\n
 * Lead PMO efforts for strategic SkyMiles initiatives, establishing project plans, defining key milestones and dependencies with product management teams\n
 * Drive the successful implementation of program benefit and policy changes by partnering with Reservations, Product Management, and other cross-functional teams from concept through execution.\n