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# Support Technician

- **Company:** Professional Technology Integration (PTI)
- **Location:** Richmond, VA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Private Networks, Issue Tracking Systems, Networking Basics, Network Connections, Print Servers, Routing, Information Technology, Hardware Infrastructure, 3-tier Architectures, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://professionaltechintegration.com/PTICloud9/index.php?option=com_mycareer&job=apply&jpid=18804&Itemid=568

## About the Role

We are seeking a detail-oriented, customer-focused Print Service Support Technician to join our enterprise IT support operations. This mid-level role delivers technical assistance to end-users, resolves service requests and incidents, and ensures optimal print service delivery across a large-scale enterprise environment.

The ideal candidate brings solid help desk ticket-handling experience, strong troubleshooting abilities, and practical exposure to networked printer environments., * Technical Support Experience: Demonstrated experience in an IT service desk, help desk, or technical support technician role.

 * Ticketing Systems: Proven ability managing incidents, service requests, and workflows through enterprise ITSM tools (e.g., ServiceNow, Remedy, or similar).
 * Print & Hardware Knowledge: Hands-on understanding of enterprise networked printers, print servers, print spoolers, and driver management (preferred).
 * Problem Solving: Strong diagnostic and troubleshooting skills across hardware, peripheral connectivity, and basic network protocols.
 * Communication: Clear, professional verbal and written communication skills suitable for multi-tier end-user support., * Microsoft 365 (Required 5 Years)
 * Strong communication and interpersonal skills and detail oriented (Required 5 Years)
 * Strong analytical and troubleshooting skills (Required 5 Years)
 * Ability to prioritize tasks and manage time effectively in a fast-paced environment. (Required 5 Years)
 * Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. (Required 5 Years)
 * Commitment to delivering high quality end user support and customer service (Required 5 Years)
 * Experience in a help desk or technical support role. (Required 5 Years)
 * Knowledge of IT systems (Required 5 Years)
 * Knowledge of print services environment (Desired 2 Years)

## Description

* Provide Tier 2/Tier 3 technical support and customer service to end-users experiencing printer and print queue issues.
 * Manage, triage, and resolve incoming service tickets within established SLA guidelines.
 * Troubleshoot hardware, driver configurations, network connectivity, and print server routing.
 * Coordinate with vendor support and internal network/systems teams to resolve escalated technical problems.
 * Document troubleshooting steps, maintain resolution logs, and update knowledge base articles for standard print operations.