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# IT Change Management Specialist

- **Company:** Concept Solutions
- **Location:** Oklahoma City, OK, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management, Data Validation, Microsoft SharePoint, Information Technology, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eb9d2ae658e6b5e7

## About the Role

* Education and Experience: Bachelor's degree from an accredited college or university in Business Management, Computer Science, or Information Technology Management, plus a minimum of two (2) years of relevant experience performing project control functions in an IT change, configuration, or service management environment.
 * Education Substitution: In lieu of the specified degree, a high school diploma or equivalent and a minimum of six (6) years of relevant experience as described above. Candidates holding a bachelor's degree in another discipline may also qualify under this experience-based pathway.
 * Working knowledge of ITIL-based IT Change and Configuration Management principles, procedures, and best practices.
 * Experience developing, documenting, and maintaining IT processes and procedures.
 * Hands-on experience using ServiceNow for IT service management activities.
 * Experience monitoring, tracking, and resolving incidents through ticketing queues.
 * Experience integrating Change Control activities with Configuration Management processes.
 * Experience managing, maintaining, and validating data for accuracy and completeness.
 * Demonstrated ability to review deliverables for quality and compliance before submission.
 * Strong analytical, organizational, and problem-solving skills.
 * Excellent written communication skills, including the ability to produce clear process documentation and operational records.
 * Ability to collaborate effectively with technical teams, colleagues, and stakeholders.
 * Self-motivated professional with the ability to take ownership of assigned responsibilities and drive tasks to completion.

Preferred Qualifications

 * ITIL v4 or v5 certification.
 * Experience supporting large enterprise environments serving more than 35,000 customers.
 * Experience collaborating with peer organizations and client teams.
 * Experience working effectively in both remote and onsite environments.

## Description

In this role, you will help ensure the integrity, consistency, and effectiveness of IT Change and Configuration Management operations across a complex enterprise environment. Working alongside technical and program teams, you will support ITIL-based processes, maintain accurate configuration records, and help ensure IT changes are properly documented, reviewed, and managed.

The ideal candidate is a detail-oriented, analytical professional who enjoys improving processes, maintaining operational standards, and collaborating across teams to support reliable IT services.

 * Support daily IT Change Management activities using ServiceNow and SharePoint KSN forms, ensuring accurate documentation and tracking of change requests.
 * Develop, document, and maintain ITIL-aligned Configuration Management processes and procedures to support operational consistency and efficiency.
 * Support the integration of Change Control and Configuration Management processes to improve coordination and accountability.
 * Perform quality assurance and quality control reviews of Change Requests to verify accuracy, completeness, and adherence to established procedures.
 * Maintain and manage configuration records and related data to support effective IT service management.
 * Participate in technical and operational meetings, document meeting minutes, and incorporate relevant information into official agendas and records.
 * Collaborate with technical teams and stakeholders to support process improvements and consistent application of Change and Configuration Management practices.