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# IT Support Specialist

- **Company:** Girl Scouts
- **Location:** Portland, OR, United States
- **Experience:** Experienced
- **Salary:** $44,990.0 - $53,997.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Issue Tracking Systems, Networking Basics, Remote Desktop Services, Office365, Information Technology, User Accounts
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f171c45101084c5

## About the Role

* About five years of combined relevant education and experience in information technology, technical support, or a related area. For example, a bachelor's degree and three years of experience, or five years of experience.
 * At least two years of experience providing end-user desktop support.
 * Proficiency with Microsoft 365 applications, current Microsoft Windows operating systems, and basic network troubleshooting.
 * Experience using helpdesk ticketing systems and creating clear, step-by-step technical documentation.
 * Ability to recognize, analyze, and resolve basic technology issues affecting staff, while prioritizing competing requests across multiple locations.
 * Clear customer-focused communication, including explaining technical topics in plain language and staying solution-focused when urgent issues arise.
 * Ability to build collaborative working relationships with colleagues and vendors.
 * Ability to travel occasionally within Oregon and Southwest Washington for on-site technical support, projects, and employee onboarding.
 * A valid driver's license in good standing and a driving record that meets our motor vehicle records standards, plus state-required minimum auto insurance if a personal vehicle is used.

## Description

As the IT Support Specialist, you'll own the first line of support for staff using Microsoft 365, Windows computers, the cloud-based phone system, customer management systems, email, and other council technology. You'll combine practical troubleshooting with clear teaching, accurate equipment records, and on-site operational support. You'll have real ownership of everyday technology experiences, with the opportunity to make tools more understandable and work more smoothly for colleagues across multiple locations., * Provide responsive first-tier technical support in person and through Microsoft Teams, phone, and remote desktop tools, resolving basic issues or routing them appropriately.

 * Onboard new employees to IT-supported tools, assign equipment, and provide practical training that helps staff use technology confidently.
 * Maintain accurate council-wide inventory and assignment records for computers, phones, office equipment, and other IT assets, including scheduling equipment check-outs.
 * Support the cloud-based phone system, Microsoft 365, email, customer management systems, basic network troubleshooting, and current Windows operating systems.
 * Create clear, step-by-step end-user documentation and help implement IT procedures, upgrades, and organizational policies.
 * Support on-site office operations in the Portland metro area, including mail distribution, building access, copiers, IT equipment, and related operational needs.
 * Travel to other council locations to support projects, new employee onboarding, and the transport of council property, materials, or equipment., + Experience supporting the Microsoft 365 admin center and related Microsoft 365 administration consoles for user accounts and email.
 * Work Conditions & Physical Requirements:
 + Indoor environment - 98%
 + Outdoor events - 5%
 + Travel to other locations - 15%
 + Use of computer, phone, and other office equipment - 100%
 + Lifting up to 25 pounds - 15%
 + Pushing and pulling up to 25 pounds - 10%
 + Reaching above and below shoulder level - 15%
 + Driving - 7%