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# Sr. Analyst Customer Master Data and Data Analytics - SAP

- **Company:** AbbVie Inc.
- **Location:** North Chicago, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Data Analysis, Information Systems, Customer Data Management, Data Governance, Microsoft SQL Server, Oracle (Applications), Power BI, SAP (Applications), Smartsheet, Data Analytics, SAP S/4HANA, Data Management
- **Published:** October 17, 2026
- **Apply:** https://www.thejobnetwork.com/job/90fcc319-0a0f-4082-aa38-1e362b99ec79/sr-analyst-customer-master-data-and-data-analytics-sap

## About the Role

* Minimum 5+ years of progressive experience in Master Data Management, Data Governance, or Data & Analytics within complex enterprise environments.
 * Solid understanding of end-to-end Order-to-Cash (OTC) processes, with the ability to partner effectively across Finance, Customer Service, Supply Chain, Pricing, Commercial, and IT.
 * Demonstrated ability to influence, drive change, and operate independently within a matrixed, global organization.
 * Proven experience leading process improvement and data quality initiatives with a strong focus on governance, compliance, and operational excellence.
 * Strong project management capabilities, including experience managing medium-to-large initiatives using Smartsheet or similar tools.
 * Advanced analytical and problem-solving skills, with the ability to translate broad direction into clear, actionable insights.
 * High proficiency in Excel.
 * Hands-on experience with SQL Server, Power BI, Oracle, and data modeling concepts.
 * Excellent verbal and written communication skills, with the ability to engage senior leaders and diverse stakeholders.
 * Ability to manage multiple priorities and deliver results under tight timelines., * Experience working within a formal MDM framework and data stewardship platforms (e.g., DSP/Syniti).
 * Prior exposure to internal audit, SOX, or regulatory compliance related to master data.
 * Experience supporting or leading SAP S/4HANA data initiatives or large-scale system transformations.
 * Demonstrated interest in innovation, automation, and analytics-driven process optimization.

Education Requirements:

 * Bachelor's degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance.

## Description

The Senior Senior Analyst, Customer Master Data & Analytics, within the Finance Shared Services (FSS) organization, supports the Order-to-Cash (OTC) Global Process Lead by ensuring strong governance, data quality, and operational excellence for Customer Master Data across SAP S/4HANA and integrated systems. This role provides people leadership and partners cross-functionally to deliver accurate, compliant, and timely customer data that enables effective OTC execution, regulatory compliance, and data-driven decision-making, while driving continuous improvement, analytics, and process innovation., * Lead the Customer Master Data vision, roadmap, and governance framework across SAP S/4HANA and integrated systems.

 * Serve as the senior point of contact for Customer Master Data across Customer Service, Supply Chain, Pricing, Finance/AR, Commercial, and IT.
 * Define and enforce global customer data standards, stewardship practices, and data quality controls to ensure accuracy, completeness, and compliance.
 * Drive continuous improvement initiatives across Customer Master Data processes, balancing global standardization with operational agility.
 * Oversee Customer MDM/DSP(Syniti - Data Stewardship Platform) operating models, including intake, validation, approvals, stewardship, escalation, and audit readiness.
 * Lead and manage DSP workflows to ensure timely processing, SLA adherence, and high data quality.
 * Support end-to-end project delivery, including design, test, and rollout of SAP enhancements, integrations, and data remediation initiatives.
 * Lead medium-to-large scale initiatives using Smartsheet project management methodology.
 * Maintain and update Customer Master Data SOPs and country variants following process or system enhancements.
 * Deliver executive-level reporting and analytics on data quality, KPIs, and process performance.
 * Drive AI-enabled automation initiatives such as duplicate detection, intelligent validation, and workflow optimization.
 * Ensure compliance with regulatory, audit, privacy, and SOX requirements related to customer data.