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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Fishers, IN, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Remote Service Software
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/12715829BEEE41BE9329D7AA13CBEB45/job/

## About the Role

Requirements * At least 2 years of experience in help desk, desktop support, or a similar end-user support environment.

 * Working knowledge of Active Directory for basic account maintenance and access-related support.

 * Hands-on experience supporting Microsoft Windows and Windows 10 operating systems.

 * Ability to perform basic troubleshooting for desktop software, hardware, and user access issues.

 * Experience managing and updating service desk tickets in a structured support process.

 * Strong communication skills with the ability to explain technical solutions clearly to non-technical users. Technology Doesn't Change the World, People Do.®

## Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Indiana. This short-term (60 days) contract position is ideal for someone with strong Microsoft Windows troubleshooting skills who can resolve day-to-day desktop, account, and ticket-based support issues efficiently. The role focuses on delivering responsive service, maintaining user access, and ensuring a reliable computing environment.

Responsibilities:

 * Provide first-line and desktop support for hardware, software, and Windows-related issues reported by employees.

 * Diagnose technical problems, identify root causes, and complete timely resolutions for routine and moderately complex support requests.

 * Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date.

 * Support user account administration tasks, including password resets, access changes, and directory updates within Active Directory.

 * Install, configure, and maintain Windows 10 systems, standard desktop applications, and peripheral devices.

 * Escalate unresolved incidents when needed and work with other technical teams to ensure issues are fully addressed.

 * Deliver attentive end-user assistance in person, by phone, or through remote support tools while maintaining a high level of customer service.