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# IT Help Desk Specialist

- **Company:** Booz Allen Hamilton Inc.
- **Location:** Chantilly, VA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $53,000.0 - $108,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft Visio, Performance Monitor, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://careers.boozallen.com/jobs/JobDetail?jobId=131926

## About the Role

* 5+ years of experience in administrative operations, program support, vendor management, or billing including hands-on invoice processing and reconciliation
 * Experience managing vendor relationships, contracts, service accounts, procurement, or operational portfolios
 * Proficiency in Microsoft 365, including Excel, Word, Visio, and Outlook
 * Experience with ServiceNow
 * Experience with Calero or a comparable wireless expense management system
 * Experience with mobile services, device provisioning, equipment management, billing audits, spend reporting, or contract administration
 * Ability to manage competing priorities and deadlines
 * Bachelor's degree

Nice If You Have:

 * Possession of strong analytical, organizational, and communication skills including exceptional attention to detail

## Description

This position oversees day-to-day operations of the Cellular Services and Clean Tech programs, ensuring service delivery, vendor performance, billing accuracy, and compliance with service-level agreements (SLAs) and contractual requirements. This role coordinates team activities, supports procurement and account management, and drives process improvements to enhance operational efficiency, consistency, and service quality.

What You'll Work On:

 * Oversee program operations, assign and prioritize work, guide team activities, and monitor performance against SLAs and deadlines.
 * Manage vendor relationships, contracts, and service accounts, serving as the primary contact for performance management and issue resolution.
 * Process and reconcile vendor invoices, investigate billing discrepancies, validate charges, and ensure accurate account allocation and payment records.
 * Coordinate procurement and inventory activities, including hardware and service ordering, device provisioning, service activation, and equipment lifecycle tracking.
 * Use ServiceNow to manage service requests, track issues, and coordinate workflows; use Calero to support billing analysis, account administration, spend management, and reporting.
 * Maintain accurate account, contract, payment, and service records while supporting internal stakeholders, clients, and vendors.
 * Coordinate service maintenance and issue resolution to support service continuity and customer satisfaction.
 * Develop and maintain standardized procedures and documentation, identify improvement opportunities, and implement solutions that strengthen efficiency, consistency, and compliance.