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# Help Desk Analyst

- **Company:** Robert Half
- **Location:** Greenville, SC, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Issue Tracking Systems, Networking Basics, Network Connections, Software Engineering, Peripherals
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/6B3B345C13FA468C8A9B8DB0D744DC54/job/

## About the Role

* Contribute to consistent service desk operations by applying help desk procedures and adapting priorities as business needs change. Requirements * Experience providing help desk or service desk support in a detail-oriented environment.

 * Working knowledge of Microsoft Windows, basic troubleshooting techniques, and common end-user hardware and software issues.

 * Ability to manage service desk tickets effectively and deliver strong customer service over the phone and through ticketing tools.

 * Familiarity with supporting peripherals, printers, networking basics, and point-of-sale equipment.

 * Strong written and verbal communication skills with the ability to interact effectively across all levels of an organization.

 * Demonstrated organizational skills, attention to detail, and the ability to prioritize tasks in a fast-moving setting.

 * Analytical mindset with the technical aptitude to investigate problems and resolve more complex user issues.

 * Self-directed, adaptable, and capable of building productive working relationships with a wide range of stakeholders. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk Analyst to support daily technical operations for a plastics manufacturing organization in Greenville, South Carolina. This Contract position focuses on delivering responsive first-line assistance, resolving common hardware, software, and connectivity issues, and ensuring employees receive timely support. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a customer-focused approach in a fast-paced environment., * Serve as the first point of contact for incoming support requests by phone or ticketing system, assessing issues and providing prompt technical assistance.

 * Troubleshoot routine user problems involving Microsoft Windows, password access, printers, network connectivity, point-of-sale devices, and other fixed or mobile equipment.

 * Guide employees on the effective use of new or revised technologies through clear instruction and practical user support.

 * Research technical questions by consulting company documentation, vendor resources, and knowledge base articles to identify effective solutions.

 * Escalate incidents that require advanced diagnosis to the appropriate support tier while ensuring all relevant details are communicated clearly.

 * Maintain accurate service records by documenting symptoms, actions taken, troubleshooting results, and final outcomes within the ticketing system.

 * Monitor open cases and follow through to closure while working within established service level expectations.