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# Help Desk Technician

- **Company:** Epic Placements
- **Location:** Aurora, CO, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Health Informatics, Common Desktop Environments, Issue Tracking Systems, Networking Basics, Network Connections, User Accounts
- **Published:** October 17, 2026
- **Apply:** https://www.juju.com/job/2_166233639

## About the Role

* 2+ years of IT Help Desk or Service Desk experience supporting an enterprise environment (required).
 * Strong proficiency troubleshooting Windows operating systems, Microsoft 365, and common desktop applications.
 * Hands-on experience with Active Directory and enterprise ticketing systems.
 * Solid understanding of basic networking, remote support, and hardware troubleshooting.
 * Ability to independently diagnose and resolve technical issues beyond scripted troubleshooting.
 * Excellent communication, customer service, and multitasking skills.
 * At least one relevant IT certification, such as CompTIA A+, Network+, Microsoft, or equivalent.
 * High school diploma or equivalent required.
 * Healthcare IT experience is a plus, but not required.

## Description

Epic Placements is seeking an experienced IT Help Desk / Service Desk Analyst to support a large, enterprise healthcare environment in Aurora, Colorado. This is an excellent opportunity for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting end users, and delivering exceptional service in a fast-paced environment.

The position begins onsite, with the opportunity to earn remote flexibility based on performance, productivity, and service metrics.

What You'll Do

 * Provide Tier 1 technical support for enterprise users across hardware, software, applications, and network connectivity.
 * Troubleshoot Windows, Microsoft 365, password resets, printer issues, and application access problems.
 * Manage user accounts, permissions, and password resets through Active Directory.
 * Document, prioritize, and resolve incidents using an enterprise ticketing system.
 * Troubleshoot issues beyond standard scripts, using critical thinking and strong technical fundamentals.
 * Support remote connectivity, mobile devices, and basic Apple-related issues.
 * Deliver professional, efficient, and friendly customer service to employees and clinical staff.
 * Escalate complex technical issues appropriately while maintaining clear communication with end users.