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# Desktop Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** El Segundo, CA, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Java (Programming Language), Microsoft Windows, Adobe Acrobat, Active Directory, ActiveX, Macintosh Computers, Apple Mac Systems, Google Chrome, Configuration Management, Collaborative Software, CompTIA Network+, Computer Networks, Desktop Computing, Hard Disk Drives, Firefox, Web Browsers, Issue Tracking Systems, IP Addressing, Instant Messaging Technology, Subnetting, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Windows Servers, Print Servers, Password Management, Remote Access Technology, Screenshots, Software Deployment, Windows Desktop, Wireless Networks, Wi-Fi Technology, Microsoft Deployment Toolkit, Enterprise Software Applications, Computer Network Technologies, Malware, Microsoft InTune, Computer Equipment, Deployment Automation, Network Support, Malware Detection, Servicenow, Vmware
- **Published:** October 17, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/el-segundo/40444dca-aac2-40f0-a5f0-dc66018f635b

## About the Role

IP Addressing
Print Servers
Prioritization
Issue Tracking
Security Token
Asset Tracking
Screen Capture
Lifting Ability
Windows Servers
Problem Solving
Network Support
Malware Removal
Customer Service
Active Directory
Telephone Skills
CompTIA Network+
Web Conferencing
Network Printers
Hard Disk Drives
Technical Support
Help Desk Support
Computer Hardware
Wireless Networks
Instant Messaging
Video Conferencing
Business Valuation
Financial Services
Incident Management
Password Management
Encryption Software
Microsoft Windows 10
Relationship Building
Remote Access Systems
Full Stack Development
Shipping And Receiving
Collaborative Software, Ability To Meet Deadlines
Java (Programming Language)
Microsoft Internet Explorer
Microsoft Deployment Toolkit
Virtual Private Networks (VPN)
Enterprise Application Software
Troubleshooting (Problem Solving)
Microsoft Certified IT Professional
System Center Configuration Manager
Microsoft Certified Technology Specialist
Microsoft Intune (Mobile Device Management Software), 5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.

5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)

Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.)

5+ years providing support for Windows 10, Windows 11. Windows Server experience a plus.

5+ years providing support for MS Office and all major component applications.

5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)

5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)

5+ years providing on site & remote technical support for workstations, applications and networking technologies in medium to large organizations.

Macintosh & OS X configuration & support experience a plus.

Some exposure to implementing and/or supporting virtual servers & desktops using VMware or similar tools.

Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration. Basic file & print server configuration/administration a plus.

Familiarity with a range of ticket/incident management systems, specifically ServiceNow

Microsoft Active Directory administration.

Additional Skills & Qualifications

Nice to have: Financial services background / type of environment / customer service** Law firms - high touch**

6-8+ years of helpdesk experience preferred

Ability to coordinate tasks with vendors to meet service targets & project deadlines.

Ability to prioritize & multi-task in a fast-paced/demanding environment.

Ability to work independently or as part of a team to meet deadlines.

Strong analytical & problem-solving.

Strong interpersonal/relationship-building skills & customer service values/practices.

Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms.

Good ability to judge situational feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs.

Education

Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.)

Information Services related college degree preferred, but not required
Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Mac OS
Firefox
Research
Broadband
Operations
Leadership
Management
ServiceNow
CompTIA A+
Encryption
Subnetwork
Multitasking, Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT. Autopilot/Intune experience a plus.

Application deployment using common enterprise tools

Hardware asset tracking & reporting

End-user security/protection application support (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)

Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)

Other technical configuration, support & administrative tasks as assigned

Level 2 Technical (Break/Fix) Support

Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites

Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)

Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)

Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)

Support ticket & SLA management using common enterprise tools such as ServiceNow, Remedy, etc.

General user community technology guidance, recommendations & education

Technical Administration

User permissions & password management on multiple systems (Active Directory, Exchange, etc.)

Incident management, including response, tracking & reporting for areas of responsibility

Document workstation configuration standards, processes & best-practices

Manage local site logistics including storage room, organizing inventory, shipping and receiving

Ability to lift up to 50 pounds

Able to sit or stand for extended periods of time

Team Collaboration

Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems & requests

Coach/mentor Helpdesk analysts and desk-side support technicians in configuration & troubleshooting methods & best practices

Ongoing process/solution analysis and improvement