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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Support Specialist - **Company:** Addison Group - **Location:** Phoenix, AZ, United States - **Experience:** Expert - **Salary:** $45,760.0 - $47,840.0 - **Contract:** Temporary to permanent - **Skills:** VoIP, Business Systems, Linux, Issue Tracking Systems, Microsoft Copilot, Remote Service Software, Workday HCM, Software Troubleshooting, Information Technology, Hardware Infrastructure - **Published:** October 17, 2026 - **Apply:** https://addisongroup.gosnaphop.com/jobs/l/login/19e62b1f-e3e6-11eb-be56-42010a8a0031/7f343915-ca27-11f1-b23b-024201c20d84/false?applyId=813dabc3-c982-11f1-b23b-024201c20d84&apply=true&returnUrl=/l/recruiting/jobapplication/813dabc3-c982-11f1-b23b-024201c20d84/7f343915-ca27-11f1-b23b-024201c20d84/false?step=1 ## About the Role * High school diploma or equivalent required; associate's or bachelor's degree preferred. * 1+ year of customer service, technical support, help desk, or related experience preferred. * Strong troubleshooting, communication, and customer service skills. * Ability to learn new technologies and work effectively in a fast-paced environment. * Experience with ticketing systems, remote support tools, or IT service management practices is a plus. * Ability to work onsite and support occasional after-hours or project-related needs., * Passionate about helping users and solving technical problems. * Organized, dependable, and detail-oriented. * Strong team player with excellent communication skills. * Motivated to learn, grow, and advance within IT. ## Description We are seeking a customer-focused IT Systems Support Specialist to provide first-level technical support for end users and business systems. This role serves as a primary point of contact for technology-related issues, helping employees resolve hardware, software, access, and system support requests while delivering an exceptional customer experience., * Provide first-level support via phone, chat, ticketing systems, and in-person assistance. * Troubleshoot and resolve hardware, software, account access, and system-related issues. * Accurately document, prioritize, and manage incidents and service requests. * Perform user access administration and basic asset management tasks. * Escalate complex technical issues to appropriate support teams. * Create and maintain support documentation and knowledge base articles. * Support IT projects, deployments, and technology initiatives as needed. * Adhere to IT security, compliance, and operational standards., Role: IT Support Specialist Industry: Legal / Professional Services Location: Chicago, IL - Hybrid, 2 days onsite per week Assignment Type: Direct Hire Salary: $75,000 - $95,000 / year Benefits: This role is eligible for medical, dental, vision and 401... 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