> Markdown version of [/jobs/ext/3804791-sr-technical-enablement-lead-eero](https://www.wearedevelopers.com/jobs/ext/3804791-sr-technical-enablement-lead-eero). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Technical Enablement Lead, eero - **Company:** Amazon.com, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $159,000.0 - $215,100.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Learning Management Systems, Internet Service Provider, Program Design Languages, Data Analytics - **Published:** October 17, 2026 - **Apply:** https://dejobs.org/x/x/325ACEDF052443B6A3024F3DE618103F/job/ ## About the Role * Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization * Experience communicating complex ideas to technical and non-technical audiences * Experience that includes strong analytical skills, attention to detail, and effective communication abilities * 5+ years in Technical Enablement, Partner Enablement, Learning & Development, or a related field, with at least 3 years in a program ownership or strategy role * Experience building enablement programs for B2B partners, channel partners, ISPs, or MSPs * Demonstrated ability to design programs that drive measurable business outcomes (e.g., activation, retention, revenue impact) * Experience leveraging AI and automation tools to scale program delivery and improve efficiency * Strong analytical skills with the ability to use data to inform strategy, measure impact, and drive continuous improvement * Experience developing and maintaining playbooks, knowledge bases, or structured enablement content, * Experience with multimedia content creation, or experience with Learning Management Systems (LMS) * MBA degree or above in related fields * Experience in the networking, connectivity, or telecommunications industry * Familiarity with ISP/MSP business models and partner lifecycle management * Proficiency with data visualization and reporting tools * Experience designing hypercare or high-touch support programs for strategic partners * Prior experience working with or at a technology company with a channel partner model ## Description * Define, develop, and maintain technical enablement playbooks for ISP and MSP partners, ensuring content is current, actionable, and aligned to partner maturity stages * Design and deliver preboarding and onboarding programs that drive measurable business impact, including partner activation rates, time-to-first-deployment, and subscriber satisfaction * Build and manage hypercare programs that provide elevated support during critical partner milestones, reducing churn and accelerating partner self-sufficiency * Leverage AI tools and automation to drive scalable program strategy, including content personalization, learning path optimization, and predictive partner health insights * Partner deeply with marketing, product, engineering, and customer experience teams to ensure enablement programs reflect the latest product capabilities, go-to-market strategies, and customer insights * Develop success metrics and reporting frameworks to track program effectiveness, partner proficiency, and business outcomes across the partner lifecycle * Identify and prioritize program gaps through data analysis, partner feedback, and cross-functional input, continuously iterating * Create enablement content that supports multiple modalities, including virtual, in-person, and self-directed learning experiences tailored to partner needs * Contribute to the strategic roadmap for partner enablement, ensuring scalability across regions and partner segments * Represent partner feedback and program insights to internal stakeholders and advocate for product, process, and tooling improvements that enhance the partner experience * Model all content with accessibility as a primary tenant and reinforce inclusive methods across all partner-facing materials * Ability to travel both domestically and internationally (<15%) A day in the life As a Sr. Technical Enablement Lead for eero, you'll work closely with cross-functional partners throughout the business to define, build, and scale enablement programs that accelerate partner time-to-value. You'll develop and maintain technical playbooks, design onboarding experiences that drive measurable impact, and build hypercare programs that ensure sustained partner success. You'll leverage AI to create scalable, data-driven program strategies and partner deeply with marketing, product, engineering, and customer experience teams to ensure alignment across the partner lifecycle.