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# IT Support Specialist

- **Company:** Vector Atomic
- **Location:** Pleasanton, CA, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Hardware Security Module, Identity and Access Management, Virtual Private Networks (VPN), Local Area Networks, Linux System Administration, Network Architecture, Network Installation Services, Office Suite, Anti-Phishing, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, Software Vulnerability Management, Wireless Access Point, Wi-Fi Technology, Network Switches, Computer Network Technologies, Peripherals, Firewalls (Computer Science), Information Technology, Deployment Automation, Network Support, Patch Management, Laptops, Unified Endpoint Management
- **Published:** October 17, 2026
- **Apply:** https://www.thejobnetwork.com/job/dc3c3c15-1910-4d7c-ba6a-d7764ac99d40/it-support-specialist

## About the Role

* Formal industry certifications are not required. Relevant certifications and demonstrated technical knowledge will be evaluated as part of your overall qualifications and reflected in total compensation.
 * Experience administering enterprise cloud productivity and identity management platforms.
 * Hands-on exposure to Linux administration and endpoint support.
 * Familiarity with enterprise EDR and SIEM security logging solutions.
 * Experience maintaining network switches, firewalls, and wireless access infrastructure.
 * Familiarity with cybersecurity compliance frameworks (such as NIST SP 800-171, CMMC, or DFARS) and handling standards for sensitive data.
 * Practical knowledge of phishing-resistant MFA tokens and modern hardware security keys., * A degree in Information Technology, Computer Science, or a related field is preferred, but equivalent professional experience and demonstrated capabilities will be fully considered.
 * 3+ years of professional IT support or systems administration experience in an enterprise environment.
 * Strong Windows OS troubleshooting and administration capabilities.
 * Practical experience supporting Directory Services (Active Directory) and Group Policy.
 * Solid understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless protocols).
 * Hands-on experience with endpoint management, deployment tools, or RMM platforms.
 * Strong analytical, communication, documentation, and customer-service skills, with the ability to manage multiple priorities independently.

## Description

The ideal candidate is an experienced IT professional who excels at solving technical problems, working directly with users, and taking end-to-end ownership of issues. This role extends beyond traditional help desk duties to include endpoint administration, cloud productivity suite support, network maintenance, cybersecurity monitoring, and active participation in our federal and industry compliance programs., * Provide Tier 2/3 technical support primarily for Windows systems, alongside foundational support for Linux environments.

 * Deploy, configure, troubleshoot, and maintain laptops, desktops, mobile devices, and peripherals.
 * Support cloud productivity tools, user account lifecycles, authentication, and access controls.
 * Maintain accurate IT documentation, asset management records, and standard operating procedures.

Identity & Network Infrastructure

 * Assist with directory services, central identity management, and group policy administration.
 * Support enterprise Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and unified endpoint management platforms.
 * Troubleshoot local network infrastructure, including LAN, Wi-Fi, VPN, DNS, DHCP, VLANs, switching, and firewalls.
 * Assist with IT infrastructure projects, network deployments, office moves, and technology upgrades.

Security & Compliance

 * Assist with endpoint hardening, patch management, vulnerability remediation, and baseline security configurations.
 * Support enterprise Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) tools.
 * Administer phishing-resistant Multi-Factor Authentication (MFA) technologies and hardware security keys.
 * Assist with federal and industry cybersecurity compliance programs (e.g., NIST SP 800-171, CMMC) and evidence collection.
 * Interface with engineering, manufacturing, and general business teams to ensure secure, compliant operational workflows.