> Markdown version of [/jobs/ext/3805621-it-systems-analyst](https://www.wearedevelopers.com/jobs/ext/3805621-it-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Systems Analyst

- **Company:** Anakeesta, L.L.C.
- **Location:** Knoxville, TN, United States
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Payment Systems, Monitoring of Systems, Software Deployment, SQL Databases, Systems Integration, Software Troubleshooting, Reliability of Systems, Information Technology, Tools for Reporting, User Administration
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=accf2831dedae6a8

## About the Role

* Proven experience supporting POS systems in hospitality, retail, entertainment, or food service environments
 * Experience with Galaxy, Infogenesis, Eatec, and Yellowdog systems preferred
 * Strong understanding of POS hardware, networking, and software troubleshooting
 * Knowledge of Windows operating systems and basic network infrastructure
 * Experience with system integrations, user management, and reporting tools
 * Strong analytical, troubleshooting, and problem-solving skills
 * Excellent communication and customer service skills
 * Ability to prioritize tasks and manage multiple projects in a fast-paced environment
 * Strong attention to detail and organizational skills

Preferred Qualifications

 * Associate or Bachelor's degree in Information Technology, Computer Science, or related field
 * Experience with SQL, database management, or reporting platforms
 * Familiarity with payment processing systems and inventory management solutions
 * Knowledge of cybersecurity best practices and system access controls
 * Experience working in theme parks, hospitality, food service, or retail operations IT certifications such as CompTIA, Microsoft, or ITIL are a plus.

Core Competencies

 * POS systems administration
 * Technical troubleshooting
 * Process improvement
 * Systems integration
 * Customer support
 * Communication and collaboration
 * Time management and organization
 * Adaptability in high-volume operational environments

## Description

We are seeking a skilled and detail-oriented IT Systems Analyst to support and maintain critical business technology systems across the organization. This role is responsible for analyzing, troubleshooting, implementing, and optimizing IT systems with a strong focus on Point-of-Sale (POS) platforms and operational technology solutions. The ideal candidate will have hands-on experience supporting POS environments including Galaxy, Infogenesis, Eatec, and Yellowdog systems. This position works closely with operations, finance, food and beverage, retail, and IT teams to ensure system reliability, operational efficiency, and exceptional end-user support. The IT Systems Analyst will play a key role in system integrations, software deployments, issue resolution, reporting, and continuous process improvement across multiple business units., * Support, maintain, and troubleshoot POS systems including Galaxy, Infogenesis, Eatec, and Yellowdog

 * Analyze existing systems and workflows to identify operational and technical improvements
 * Configure and maintain POS terminals, peripherals, menus, pricing, inventory, and user access
 * Monitor system performance and resolve software, hardware, and connectivity issues
 * Collaborate with departments to gather business requirements and implement system enhancements
 * Assist with integrations between POS systems, inventory platforms, payment systems, and reporting tools
 * Perform software updates, patches, testing, and system deployments
 * Develop and maintain technical documentation, workflows, and support procedures
 * Provide end-user training and technical support for operational staff and managers
 * Generate and analyze system reports to support business operations and decision-making
 * Assist with vendor coordination and escalation of system-related issues
 * Ensure systems comply with company security standards and operational policies
 * Participate in after-hours or on-call support when required