> Markdown version of [/jobs/ext/3806529-associate-software-support-specialist](https://www.wearedevelopers.com/jobs/ext/3806529-associate-software-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Software Support Specialist - **Company:** United Airlines, Inc. - **Location:** Gilbert, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Client Server Models, Computer Literacy, Database Storage Structures, Microsoft Office, Microsoft Servers, Microsoft Software, Microsoft PowerPoint, Standard Sql, Salesforce.Com, SQL Databases, Software Troubleshooting - **Published:** October 17, 2026 - **Apply:** https://www.juju.com/job/16_a2840805 ## About the Role * High school degree or above or 2+ years' experience in IT, customer service, or banking industry experience * Experience with networking, client-server environments, SQL databases and Microsoft products is a plus * Vast understanding of Financial Institutions particularly banks and credit unions' inner workings specifically, Cash Automation is a plus from branch operations, lending and document signing and retention requirements?(Preferred) * Knowledge of Microsoft Server/PC knowledge? * Ability to comprehend server logs * Experience with Salesforce The Team In this role, you would be a part of the Client Experience team and reporting to Manager, Support Services. ## Description The Kinective Associate Software Support Specialist is responsible for providing the highest level of customer service in all Kinective products using a knowledge base to troubleshoot and resolve issues. The Kinective Associate Support Specialist can interact with a wide range of customers from Branch Level staff to IT staff during installation and support of Kinective products. In addition, all our Support Specialists are involved in testing new products that are being developed by Kinective, this provides a hands-on environment to build first-in-class service. What you'll own: * Answer and triage all Support incoming calls, emails, web requests and chat from our end users on all Kinective products * Demonstrate the knowledge and experience to administer and troubleshoot enterprise-based solutions and database structures, such as SQL * Create and manage support tickets in the Salesforce CRM system and collaborate with clients all the way through ticket resolution * Interact with clients in a timely, courteous, and professional manner * Utilize a testing environment for issue re-creation and verification * Identify trends within tickets that could be the result of a disruption in our products or services * Collaborate with other staff to proactively obtain information regarding internal and third-party applications for problem escalation * Create, use, & maintain knowledge base articles for external and internal usage * Manage cases with up-to-date notes and status of case until closure * Provide regular status reports and updates to management and other team members as needed * Participate in after-hours support rotation schedule * Follow established support team and company-wide operating procedures * Adhere to operational and service level agreements What you're great at: * Ability to work in a fast-paced environment with frequently changing priorities, deadlines, and workload * Handle incoming calls, emails, web requests and chat from our end users on all Kinective products * Assist with the creation, maintaining and updating of end user and internal knowledge articles * Maintain the highest levels of service for our end users, partners, and teammates * Strong hardware and software troubleshooting, writing, and critical thinking skills? * Excellent organizational, time-management, and communication skills?? * Proficient in MS Office Suite (Word, PowerPoint, & Excel)?