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# Desktop Support/Lab IT Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Framingham, MA, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Password Management, Windows PowerShell, Azure Active Directory, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Scripting, Enterprise Software Applications, Office365, Peripherals, Microsoft InTune, Microsoft Onedrive, Computer Equipment, Deployment Automation, Laptops, User Administration, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ma/framingham/2c2f01ac-c2a9-45f1-af53-2518659ea086

## About the Role

Communication
Microsoft 365
Prioritization
Microsoft Excel
Problem Solving
Desktop Support
Customer Service
Active Directory
CompTIA Network+
Technical Issues
Microsoft Outlook
Technical Support
Help Desk Support
Desktop Computing
Windows PowerShell
Peripheral Devices
Business Valuation
Docking (Computers)
Endpoint Management
Microsoft Windows 10
Laboratory Equipment
Technical Assistance
Full Stack Development
Business Transformation
Hardware Troubleshooting
Tier 1 Technical Support
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP)
Microsoft Intune (Mobile Device Management Software)

1 to 3 years, * 1-3 years of IT support, help desk, desktop support, or lab support experience.

 * Experience supporting Windows 10 and Windows 11 environments.
 * Basic knowledge of Active Directory, user account administration, and password management.
 * Experience troubleshooting desktop hardware, software, and peripheral devices.
 * Familiarity with Microsoft 365 applications and services.
 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
 * Experience using ticketing systems to track and resolve technical issues.
 * Strong customer service, communication, and problem-solving skills.
 * Ability to prioritize multiple tasks in a fast-paced support environment., * Experience supporting IT labs, training environments, testing facilities, or classroom technology.
 * Familiarity with desktop imaging and deployment tools.
 * Experience with Microsoft Intune, SCCM/MECM, or other endpoint management solutions.
 * Knowledge of basic PowerShell administration and scripting.
 * CompTIA A+, Network+, or related certifications.
 * Experience working in a structured enterprise Windows environment.

Technical Environment

 * Windows 10/11
 * Microsoft 365
 * Active Directory
 * Microsoft Entra ID
 * Intune
 * SCCM/MECM
 * ServiceNow or similar ticketing platforms
 * Printers, Scanners, and Peripheral Devices
 * Desktop and Laptop Hardware Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a Tier 1 IT Lab Support Technician to provide frontline technical support within a Windows-based lab environment. This individual will be responsible for maintaining desktop systems, troubleshooting hardware and software issues, supporting end users, and ensuring lab equipment remains operational and compliant with organizational standards. The ideal candidate is customer-focused, technically driven, and possesses strong troubleshooting skills in a hands-on support environment., * Provide Tier 1 technical support for desktop computers, laptops, peripherals, and lab equipment.

 * Troubleshoot and resolve Windows operating system, software, and hardware-related issues.
 * Perform workstation setup, deployment, imaging, and configuration.
 * Support user onboarding activities, including account provisioning, password resets, and access requests.
 * Install, configure, and maintain desktop applications and software packages.
 * Diagnose and resolve printer, scanner, docking station, and peripheral connectivity issues.
 * Monitor and maintain the health of lab systems and equipment to ensure maximum uptime.
 * Assist with hardware upgrades, replacements, and preventative maintenance activities.
 * Document incidents, service requests, and resolutions through the ticketing system.
 * Escalate complex technical issues to Tier 2 or engineering teams when necessary.
 * Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
 * Maintain inventory records and track IT assets within the lab environment.
 * Ensure systems comply with organizational security and configuration standards.
 * Provide excellent customer service and technical assistance to end users.