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# Senior CCaaS Production Support Engineer job in Minnetonka

- **Company:** Delan Associates, Inc
- **Location:** Minnetonka, MN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, JIRA, VoIP, Cloud Computing, JSON, Session Initiation Protocols, WebRTC, Amazon Connect, Genesys, Performance Monitor, Restful APIs, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://jobs.diversity.com/career/2531152/senior-ccaas-production-support-engineer-minnesota-mn-minnetonka

## About the Role

* ITSM Tools (ServiceNow, Jira, Remedy or similar)

 * Strong Communication & Stakeholder Management

Preferred Skills

 * Pindrop integration/support

 * SIP, VoIP, WebRTC, Telephony concepts

 * REST APIs and JSON

 * Cloud platforms (AWS preferred for Amazon Connect)

 * Performance monitoring and operational analytics

 * ITIL Foundation / Incident & Problem Management knowledge