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# IT Care Agent

- **Company:** EngiFlex
- **Location:** Brussel, Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Microsoft Office, Virtual Local Area Networks, Wi-Fi Technology, Tablet Computers
- **Published:** October 18, 2026
- **Apply:** https://www.careerjet.be/jobad/be9bd9419dbd0ed57e73d220d64cc86050

## About the Role

You enjoy solving problems, helping users and working closely with colleagues.

 * You have a Bachelor's degree in IT or equivalent experience.
 * You have at least 3 years of experience in an IT Support or Service Desk role.
 * You are comfortable with Windows, Microsoft 365, Office 365, mobile devices and tablets.
 * You have knowledge of Active Directory, Entra, Exchange Online, ITIL and ITSM processes.
 * You have experience with printer support, preferably including Canon and uniFLOW.
 * You have a basic understanding of network topics such as VLAN and Wi-Fi.
 * You communicate fluently in Dutch and have a very good command of French and English.
 * You explain technical matters in a clear and accessible way and work in a customer-oriented manner.
 * You are proactive, solution-driven and comfortable in a collaborative environment.

## Description

As an IT Care Agent, you are a visible point of contact for colleagues and help ensure they can work efficiently every day.
You will:

 * Act as the first IT contact for employees across the organisation.
 * Provide support for PCs, Windows environments, Microsoft 365, mobile devices, tablets and meeting room technologies.
 * Assist users remotely and on-site, directly in the office.
 * Prepare and install IT equipment for new starters and support the onboarding process.
 * Handle incidents and service requests with attention to service quality and user experience.
 * Support printers, including Canon and uniFLOW solutions.
 * Work with Infrastructure and other IT teams to resolve issues and improve services.
 * Contribute to documentation, knowledge sharing and continuous improvement.
 * Use ITSM and ITIL-based practices in the follow-up of support activities.
 * Provide basic support on network-related topics such as VLAN and Wi-Fi where needed.