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# ICT Infrastructure Operations Engineer (3rd Line & Automation)

- **Company:** VolkerWessels
- **Location:** Hoddesdon, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Microsoft Azure, Bash Shell, Microsoft Online Services, Configuration Management, Continuous Integration, DevOps, Python (Programming Language), Windows Servers, Windows PowerShell, Azure Active Directory, Ansible, Azure Automation, Microsoft Power Automate, Microsoft InTune, Information Technology, Deployment Automation, Hardware Infrastructure, Terraform, Serverless Computing
- **Published:** October 18, 2026
- **Apply:** https://www.volkerwessels.co.uk/en/workingforus/our-jobs/apply?jobId=P9NFK026203F3VBQBLO79F6EL-15711

## About the Role

You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement.

You'll have:

 * Demonstrable experience in 2nd and 3rd Line Infrastructure Support.
 * Strong experience supporting Microsoft 365, Windows Server, Azure and Intune.
 * Excellent PowerShell scripting skills, with experience automating operational tasks.
 * Experience with Microsoft Power Automate and/or the Power Platform.
 * Experience managing Active Directory and Microsoft Entra ID.
 * Knowledge of endpoint management, device deployment and configuration.
 * Experience working within ITIL-based support environments.
 * Strong troubleshooting and analytical skills.
 * Excellent communication and stakeholder management skills.
 * A proactive approach with a passion for continual improvement.

Desirable Skills

 * Python or Bash scripting.
 * Microsoft Graph API.
 * Azure Automation or Azure Functions.
 * Infrastructure as Code (Ansible, Terraform or similar).
 * Experience with monitoring and alerting platforms.
 * Experience supporting virtualisation technologies.
 * Knowledge of CI/CD principles and DevOps practices.
 * Project delivery experience.

## Description

* Provide expert 3rd Line support across the ICT infrastructure estate.
 * Act as the escalation point for complex incidents, service requests and technical issues.
 * Monitor, maintain and support Microsoft cloud and on-premise infrastructure.
 * Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant.
 * Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions.
 * Support infrastructure projects, technical implementations and service improvements.
 * Contribute to major incident management, problem management and continual service improvement.

Automation & Continuous Improvement

 * Identify repetitive operational tasks and develop automation solutions to improve efficiency.
 * Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies.
 * Develop automated deployment, monitoring, reporting and administrative processes.
 * Support Infrastructure as Code and configuration management where appropriate.
 * Document automation solutions and share knowledge across the wider ICT team.
 * Promote automation best practices and continuous improvement.

Collaboration

 * Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams.
 * Provide technical guidance and mentoring where appropriate.
 * Produce clear technical documentation and support knowledge sharing across the team.