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# Technical Support Engineer

- **Company:** Dataminr, Inc.
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £49,602.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Systems Engineering, JIRA, Software as a Service, Cyber Security, Customer Data Management, Software Debugging, Domain Name System (DNS), Mobile Application Software, Network Troubleshooting, OpenID, Azure Active Directory, Ping Identity, Salesforce.Com, Security Assertion Markup Language (SAML), Security Information and Event Management, Okta, Gsuite, Hubspot, Restful APIs, Zendesk
- **Published:** October 18, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5933105251

## About the Role

* 3+ years in technical support, systems engineering, or a related technical role
 * Hands on experience configuring and troubleshooting SSO protocols such as SAML and OIDC with identity providers such as Okta, Microsoft Entra ID, Ping Identity, and Google Workspace, including inspecting assertions and tokens
 * Strong web support skills, including inspecting network requests and supporting REST API setup
 * Experience reproducing bugs, reviewing logs, and isolating problems in web and mobile applications
 * Understanding of how corporate IT environments affect access to SaaS products
 * Demonstrated ability to troubleshoot independently on unfamiliar systems
 * Clear written and verbal communication, including explaining technical concepts to non technical audiences, while managing multiple cases against SLAs and deadlines
 * Nice to have: familiarity with ticketing and project tools such as Salesforce, HubSpot, Zendesk, and Jira, basic database queries, and security operations tools such as SIEM platforms. Our customers are heavily security focused

## Description

* Configure, deploy, and troubleshoot SSO integrations, including SAML and OIDC, across a range of identity provider environments
 * Resolve login failures, platform access problems, and browser level issues
 * Debug alert delivery failures across email, mobile, webhook, and API channels, and troubleshoot API and integration cases
 * Work through customer side network issues involving firewalls, proxies, and DNS
 * Identify patterns and root causes across customer data
 * Work with Product, Engineering, and Customer Success to resolve product defects, including ones with security implications
 * Add to our knowledge base as you close out cases