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# IT Support Technician

- **Company:** Ca Tech Talent
- **Location:** Macclesfield, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £30,000.0 - £34,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Systems, Cloud Computing, Dynamic Host Configuration Protocol, Network Architecture, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Software Troubleshooting, Peripherals, Microsoft InTune, Build Management, Information Technology, Deployment Automation
- **Published:** October 18, 2026
- **Apply:** https://jobs.catechtalent.co.uk/job/it-support-technician-(1st-and-2nd-line)-3550/apply.aspx

## About the Role

* Strong working knowledge of Microsoft 365 (essential) and Microsoft Windows
 * A full UK driving licence (essential) and willingness to travel to client sites
 * A Microsoft certification or at least 2 years of relevant IT support experience
 * Experience supporting desktop and laptop hardware
 * A good understanding of Active Directory, TCP/IP, DNS and DHCP
 * Strong troubleshooting, communication and organisational skills, working well independently and as part of a team
 * Desirable: experience with Azure, Intune or Autopilot, RMM and PSA tools, or an IT-related BTEC, NVQ or similar qualification

## Description

This is a varied 1st and 2nd line position supporting client businesses across hardware, software and business systems. You will resolve user and application issues, build and deploy devices, and help maintain client infrastructure, working through a mix of remote, office and on-site support. It would suit someone with solid helpdesk experience who enjoys variety and is ready to broaden their technical skills in a managed services setting., * Provide 1st and 2nd line support for hardware, software and peripherals, remotely and on client sites

 * Manage helpdesk tickets through to resolution, keeping users informed throughout
 * Handle joiner and leaver processes for client organisations
 * Build and deploy Windows, Apple and mobile devices
 * Assist with administration of Active Directory and Entra ID, servers and network infrastructure
 * Support IT projects and cloud technology deployments