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# Technical Implementation Specialist

- **Company:** MATRIX
- **Location:** Newburgh, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Asana, JIRA, Collaborative Software, Linux, Microsoft Project, Software Engineering, System Testing, Windows Desktop, Deployment Automation, Hardware Infrastructure
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=617691dfffa89bd3

## About the Role

Employment Eligibility & Verification

All applicants must be able to provide proof of eligibility to work in the United States. Employment is contingent upon the successful completion of the I-9 form, as required by federal law. Additionally, candidates will be required to undergo an employment verification process before beginning work. Please note that we do not offer sponsorship for work authorization (e.g., H-1B, TN, or other visas) at this time.

 * The successful candidate should have a minimum of a Certificate of Completion from a technical or trade school.
 * 2-5 years of experience in field services, technical consulting, systems support, or a related customer-facing technical role.
 * Strong experience supporting and troubleshooting Windows and/or Linux operating systems.
 * Proven ability to diagnose complex technical issues, identify root causes, and implement effective solutions.
 * Excellent verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
 * Experience managing multiple projects, priorities, and deadlines in a fast-paced environment.
 * Proficiency with project management and collaboration tools such as Jira, Monday.com, Microsoft Project, or similar platforms.
 * Strong customer service orientation with exceptional problem-solving, critical thinking, organizational, and time management skills.
 * Detail-oriented team player with the adaptability to learn new technologies and thrive in evolving environments., The employee is occasionally required to stand, walk and stoop, or crouch. The employee may need to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

## Description

We are currently seeking a Technical Implementation Specialist. The role is responsible for planning, configuring, implementing, and supporting technology solutions for customers or internal stakeholders. This position works closely with project managers, engineers, and end users to ensure systems are installed correctly, meet business requirements, and are delivered on schedule. The ideal candidate has strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical audiences. This position works in a team environment at our home office in Newburgh, IN. This is not a remote position.

This position reports to the Director of Industrial Field Operations., * Configure, install, and implement software and hardware solutions.

 * Gather and document customer or business requirements.
 * Develop implementation plans, timelines, and deployment strategies.
 * Perform system testing, validation, and quality assurance.
 * Troubleshoot technical issues during implementation and provide timely resolution.
 * Train end users and administrators on system functionality and best practices.
 * Create and maintain technical documentation, user guides, and implementation procedures.
 * Collaborate with project managers, developers, and support teams to ensure successful project delivery.
 * Monitor project progress and communicate status updates to stakeholders.
 * Provide post-implementation support and recommend process improvements.
 * Ensure compliance with company standards, security policies, and industry best practices.