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# Data Center IT Operations Engineer - Mandarin Speaking Preferred

- **Company:** Tellusicom INC
- **Location:** Elk Grove Village, IL, United States
- **Salary:** $54,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Data Centers, Monitoring of Systems, Information Technology Operations, Network Server
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=911fcea6c2ad3971

## About the Role

* 1+ years of experience in data centers, IT operations, cloud, colocation, or large-scale infrastructure environments.
 * Strong knowledge of servers, networking, monitoring systems, ticketing platforms, change management, and asset management.
 * Experience handling complex incidents, operational escalations, and cross-team coordination.
 * Strong RCA, risk management, process optimization, and team coaching capabilities.
 * Fluent English communication skills; Chinese and industry certifications such as ITIL, PMP, networking, system, or cloud certifications are a plus.
 * Mandarin speaking preferred.

## Description

We are seeking an experienced Data Center IT Operations Engineer/Technician to lead operational quality, incident governance, and process optimization within mission-critical data center environments. This role is responsible for managing complex incidents, improving operational standards, and coordinating cross-functional teams to ensure stable and efficient IT operations., * Oversee on-site IT operations quality, ticket governance, and closure of major or complex incidents.

 * Lead incident analysis, RCA investigations, post-incident reviews, and operational improvement initiatives.
 * Improve SOP/EOP procedures, monitoring strategies, knowledge base documentation, and ticket quality standards.
 * Coordinate emergency response and escalation activities with network, server, vendor, customer, and regional teams.
 * Train technicians and engineers on operational standards, troubleshooting methods, and best practices.
 * Support continuous improvement initiatives focused on SLA performance, risk control, and operational consistency.