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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician I - **Company:** Acuity - **Location:** Palm Desert, CA, United States (Remote available) - **Experience:** Starter - **Salary:** $62,400.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Dynamic Host Configuration Protocol, Domain Name System (DNS), Graphics Software, IT Management, Microsoft Office, Network Service, Computer Equipment, Information Technology, Gsuite - **Published:** October 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=11a28985226f0d12 ## About the Role REQUIRED: Any combination totaling 3 years of experience: * College coursework in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: + 60 semester hours or associate degree equals one year + 90 semester hours equals two years + 120 semester hours or bachelor's degree equals three years o Work experience in enterprise help desk support. Ability to travel daily to clinic/field locations DESIRABLE: * CompTia Net+, A+ Certification * Microsoft MCSE / MCP CERTIFICATES/LICENSES/REGISTRATIONS: * Valid Driver's License KNOWLEDGE/SKILLS/ABILITIES/TALENTS: * Results-oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results). * Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical). * Ability to respond to common inquiries from customers, staff, vendors, or other members of the community. * Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Skilled in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. * Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. * Basic understanding of network services such as DHCP & DNS and how to troubleshoot related problems * Ability to draw valid conclusions, apply sound judgment in making decisions, and ability to interpret and apply policies and procedures. * Ability to prioritize tasks and projects with limited direction. ## Description To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. * Travel to clinic locations for troubleshooting and/or software and hardware installations. * Troubleshoot and resolve various hardware, software, and other system problems, replacing components when necessary. * Responsible for deploying standardized setup for PCs, printers, and communication systems. Install, set up, and provide support and troubleshooting assistance to personnel regarding PC hardware, operating systems, software installation, and printer issues. Work with imaging software to image and deploy newly imaged computers for rollout. * Consult with IT management on problems found and possible solutions. Carry out IT security policies and report security problems to IT management to establish requirements for new systems or modifications to our network. * Document all service calls and work history using the Help Desk. * Maintain an appropriate professional appearance and demeanor in accordance with Company policies. * Keep commitments and keep direct supervisor informed of work progress, timetables, and issues. * Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices). * Other duties as assigned by management., WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * This is a remote work classification with regular travel to field locations. Staff must reside in Coachella Valley in Southern California, with additional regional requirements based on service area. Travel may be required throughout your assigned region, including the Imperial Valley, Los Angeles County, Orange County, Kern County and San Diego County. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. * While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry reports, records, and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. * Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.