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# Systems Analyst

- **Company:** Mantech International Corporation
- **Location:** Miami, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, JIRA, Computer Networks, Desktop Computing, Web Browsers, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Office Suite, Remote Desktop Services, TCP/IP, Peripherals, SC Clearance, Computer Equipment, Information Technology, Laptops, Servicenow
- **Published:** October 18, 2026
- **Apply:** https://www.miamigigs.com/job.asp?id=3456031309&tx=KK9393FFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School Diploma
 * One (1) or more years of relevant experience working in a Service Desk or Systems Administration environment.
 * Fundamental understanding of computer hardware (desktops, laptops, peripherals) and software (Windows OS, common applications).
 * Basic understanding of networking concepts (connectivity, TCP/IP).
 * Familiarity with common software applications (Microsoft Office Suite, web browsers).

Preferred Qualifications:

 * Bachelor's degree in information technology, computer science, or a related field.
 * Experience supporting DoD programs.
 * Experience in IT service management and ITIL-informed processes. Knowledge of ITSM tools such as ServiceNow and Jira.
 * Experience with a ticketing system (even if in an educational setting) and remote desktop support tools.
 * Basic experience with Active Directory.
 * Basic hardware troubleshooting experience.

Clearance Requirements:

 * Must have a current/active Secret clearance.
 * Must be eligible to obtain and maintain a TS/SCI clearance.

Physical Requirements:

 * Must be able to remain in a stationary position 50%.
 * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
 * The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

## Description

* Provide first-level technical support to end users across the organization.
 * Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers.
 * Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation.
 * Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction.
 * Use knowledgebase articles and other resources to efficiently resolve user issues.
 * Develop their problem-solving and interpersonal skills under the guidance of senior and mid-level Technicians.
 * Assist in user training and self-service initiatives, contributing to a positive user experience.