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# Systems Administrator (Voice)

- **Company:** Cisco Systems, Inc.
- **Location:** Rocklin, CA, United States
- **Contract:** Contract
- **Skills:** Automatic Call Distributor, VoIP, Cloud Computing, Collaborative Software, Dynamic Host Configuration Protocol, Distributed Systems, Domain Name System (DNS), Session Initiation Protocols, Public Switched Telephone Networks, TCP/IP, Virtual Local Area Networks, Cisco WebEx, Computer Network Technologies, Software Troubleshooting, Cisco
- **Published:** October 18, 2026
- **Apply:** https://www.dice.com/job-detail/1b5cf137-1710-4245-af37-1a95d816296d

## About the Role

* Experience supporting enterprise voice or collaboration platforms.
 * Hands-on experience administering Cisco Webex Calling.
 * Understanding of VoIP concepts including SIP, call routing, and PSTN services.
 * Foundational networking knowledge including TCP/IP, VLANs, QoS, DNS, and DHCP.
 * Strong troubleshooting and problem-solving skills.
 * Experience working with vendors, carriers, and cross-functional teams.
 * Strong documentation and communication skills.

Nice to Have:

 * Bachelor s degree or equivalent experience.
 * Good experience in supporting enterprise voice, telecom, or collaboration platforms.
 * Experience administering Cisco Webex Calling and Webex Control Hub.
 * Experience supporting IP telephony and cloud calling platforms.
 * Knowledge of SIP, VoIP, voicemail, and PSTN services.
 * Working knowledge of TCP/IP, VLANs, QoS, DNS, and DHCP.
 * Experience supporting retail or distributed environments preferred.
 * Exposure to Microsoft Teams Phone, Avaya, or contact center platforms is a plus.
 * Cisco CCNA, Webex, or related certifications preferred.

RECENT Feedback from H. Manager:

 * It is critical that candidates have current, hands-on telephony experience, especially with Cisco Webex Calling and related voice technologies. They must also have a solid understanding of basic telephony principles, networking, and carrier circuits, as these skills are essential for the projects and operational work to support this role

## Description

Responsible for the day-to-day administration, support, provisioning, and maintenance of voice and collaboration platforms, with a primary focus on Cisco Webex Calling services supporting retail stores and enterprise users. This role reports to the Manager, Technology Services., * Administer Cisco Webex Calling through Webex Control Hub.

 * Configure, deploy, and maintain IP phones and voice devices.
 * Manage call routing, auto attendants, hunt groups, and voicemail services.
 * Support store openings, relocations, remodels, and voice deployments.
 * Troubleshoot voice, device, and connectivity issues.
 * Partner with network teams to support voice VLANs, QoS, and connectivity requirements.
 * Coordinate with carriers and vendors on provisioning, number porting, and issue resolution.
 * Assist with voice platform upgrades, migrations, and enhancement projects.
 * Maintain documentation, runbooks, and operational procedures.
 * Participate in incident response, escalation activities, and on-call rotations.