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# IT Support Specialist

- **Company:** England Inc.
- **Location:** Jacksonville, FL, United States
- **Contract:** Permanent contract
- **Skills:** AutoCAD, Active Directory, Amazon Web Services, Apple IOS, ArcGIS (Software), Microsoft Azure, Backup Devices, Google Chrome, System Configuration, Dynamic Host Configuration Protocol, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Web Browsers, Internet Information Services (IIS), Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Microsoft Visio, Microsoft SQL Server, Windows Servers, MicroStation, Microsoft SharePoint, Esri GIS (Software), Network Routers, Remote Desktop Protocol (RDP), Information Technology, Veeam, Cisco, Server Operating Systems & Platforms, Vmware
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2d7636823ae4a232

## About the Role

We are seeking an IT Support Specialist to join our team. This role is pivotal in ensuring smooth IT operations across our company, providing white-glove support to our employees, and contributing to

the efficiency and security of our IT systems. The ideal candidate will have a solid technical foundation, excellent problem-solving skills, and a strong dedication to providing high-quality

support., * Experience utilizing a helpdesk and RMM is a plus.

 * Associate degree in Information Technology, Computer Science, or equivalent experience. Certifications are a plus (A+, Sec+, Net+, etc).
 * Proven experience in an IT support role with a strong understanding of computer systems, hardware, software, and networks.
 * Excellent troubleshooting skills and the ability to communicate clearly, effectively, and professionally within a team and with non-technical end users.
 * Familiarity with Microsoft environments, services (AD, DNS, GPOs, DFS, etc), and management tools.
 * Willingness to learn new skills and technologies.

What you'll need to be successful...

Success in this job relies on your time management skills, prioritization, organization, and positive attitude. In addition, we will be looking for the following qualifications:

 * Ability to understand the challenges facing the employees in the field.
 * Experience with hardware, networks, operating systems, and storage solutions.
 * Deep-seated experience with recent Microsoft desktop and server operating systems.
 * Application support experience with Microsoft Office.
 * Basic infrastructure technology knowledge such as TCP/UDP, routers/switches, etc.
 * Microsoft Windows 10 / 11
 * Microsoft Windows Server 2016 / 2019 / 2022
 * Web Browsers: Microsoft Edge, Google Chrome, Mozilla Firefox
 * VMware
 * Cisco Hyperflex
 * Cisco Meraki
 * Office 365, including Teams, Exchange Online and Sharepoint Online.
 * Active Directory, DNS, DHCP, Group Policy, RADIUS
 * Cisco Duo MFA
 * Veeam Backups
 * Microsoft SQL Server
 * Deltek Vantagepoint
 * Microsoft Visio
 * IIS
 * Android and Apple IOS Mobile Devices
 * VPN
 * Video and audio conferencing (Teams/MTR)
 * Remote Desktop Protocol (RDP)
 * Azure / AWS
 * ArcGIS / ESRI
 * AutoCAD
 * Benley / Microstation

## Description

* Respond to helpdesk tickets and provide first-level contact and support to ETM employees, addressing hardware, software, printing, networking, and other issues. (Tier 1-2)
 * Assist in installing, configuring, and maintaining IT equipment and software, ensuring optimal performance and security.
 * Assist with onboarding of new users, including setup and training/orientation.
 * Management of IT inventory, including tracking and documentation of software, hardware, printers, and licenses.
 * Computer provisioning for new and existing users to align with ETMs lifecycle management practices.
 * Work closely with the IT team as needed to contribute to projects that enhance our technological infrastructure.
 * Create training documentation and procedures for user-facing systems and best practice IT procedures.