> Markdown version of [/jobs/ext/38156-cloud-support-consultant](https://www.wearedevelopers.com/jobs/ext/38156-cloud-support-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Support Consultant - **Company:** OVHCloud - **Location:** Roubaix, France (Remote available) - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cloud Engineering, Databases, Linux, Domain Name System (DNS), Windows Servers, OpenStack, Cloud Services, Virtualization Technology, Firewalls (Computer Science), Kubernetes, Information Technology - **Published:** May 27, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=395f59e230062883 ## About the Role * You have a BAC+2 degree in computer science * You have experience on a similar position in an IT environment You are fluent and English. >B2You have the basic knowledge of Cloud products * You have a solid knowledge of virtualization environments: OpenStack, Kubernetes... * You are experienced in the use of Windows Server and Linux operating systemsYou are familiar with the principles of networks, DNS, Firewall... * You have good writing skills and good oral communication skills * You have a good spirit of analysis and synthesis * You are open to the world and working in an international context is an important aspect for you * You are autonomous and able to work in a fast-moving environment * Fluent French is mandatory; English - basic skills or the desire to learn ## Description + Good interpersonal skills and a desire to deepen the customer's needs. + Answer questions from multi-channel customers by qualifying their needs. + Develop a first technical diagnosis and provide solutions to incidents encountered by users. + Identify, detect incidents and quickly provide a technical and/or commercial solution. + Discover and understand our Cloud products and technology associated (be part of training sessions). + Manage and follow our TOP customers for Public Cloud products. + Master the OpenStack environment and the products associated to it. + Learn OVHCloud organization and deal with our internal and external processes. And in 1 year you will have mastered + Guide the user to solve the problems encountered + Manage and monitor customer procedures with the various internal departments: technical, commercial + Contribute to the drafting of procedures and various documentation. + Participate and manage different projects + Report technical issues and anomalies to the various departments. + Have ability to manage top customers (High levels of Support) + Be an expert on one or more OpenStack-based products (Compute, Kubernetes, Databases, AI...). + Participate to technical onboarding calls to boost the adoption. + Be part of the Product Launch process. + Animate our digital presence. + Participate to events/webinars. + Be able to provide advanced Advisory Services to the customers on specific topics (Networking, Firewalling...). ## Related Videos - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)