> Markdown version of [/jobs/ext/3816454-help-desk-support-systems-administrator](https://www.wearedevelopers.com/jobs/ext/3816454-help-desk-support-systems-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk/Support -Systems Administrator

- **Company:** Worldtech Management Solutions, LLC.
- **Location:** Arlington, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Proprietary Software, Remote Access Technology, Wi-Fi Technology, Computer Network Operations, Office365, Peripherals, User Administration
- **Published:** October 18, 2026
- **Apply:** https://www.thejobnetwork.com/job/3ef2a67c-a618-45a1-8f17-d4713d2690b2/help-desksupport-systems-administrator

## About the Role

* 2+ years of IT support or help desk experience.
 * Strong troubleshooting skills for Windows 8/10/11 operating systems, O365, and other software and popular applications.
 * Familiarity with Active Directory, DNS, DHCP, and user account management.
 * Basic networking knowledge (IP configurations, VPN, Wi-Fi troubleshooting).
 * Excellent communication and customer service skills.
 * Ability to prioritize and manage multiple tasks effectively.
 * A valid driver's license.

## Description

* Provide technical support for hardware, software, and network-related issues
 * Diagnose and resolve problems with PCs, printers, peripherals, and applications.
 * Assist with deployments, updates, and configurations on Windows and MAC operating systems as well as Microsoft 365 environments.
 * Manage help desk tickets using our ServiceDesk PSA system.
 * Respond to IT issues promptly via phone, remote access, or on-site visits when needed.
 * Configure and set up new user equipment and accounts.
 * Manage Active Directory accounts, password resets, and access to proprietary software.
 * Ensure the Network Operations Center (NOC) remains clean and organized.
 * Pick up and deliver IT equipment as needed.
 * Participate in on-call duties when required.
 * Perform additional tasks as assigned by the IT Manager.